SOBRE ESTE PODCAST 🔗
The CX & Culture Connection Podcast with Host Matt Egol of JourneySpark
This is a podcast or CX Leaders who looking to drive growth and innovation through the connection of customer experience and culture.
To learn more about Matt Egol and JourneySpark please visit the website: https://www.journeysparkconsulting.com/ where you can set up a consultation with Matt and his team.
For guest spots on this podcast please reach out to Bookings@Influencerr.TV
This is a podcast or CX Leaders who looking to drive growth and innovation through the connection of customer experience and culture.
To learn more about Matt Egol and JourneySpark please visit the website: https://www.journeysparkconsulting.com/ where you can set up a consultation with Matt and his team.
For guest spots on this podcast please reach out to Bookings@Influencerr.TV
Apresentadores:
Frequência de atualização:
biweekly
Duração média do áudio:
41 minutes
Entrevistas com convidados
Inglês
Estados Unidos da América
92 episódios
desde 24 de Julho de 2023
episodic
ÚLTIMO EPISÓDIO 🔗
Leadership development rarely fails because leaders lack knowledge. It fails in the space between knowing what to do and actually doing it.
Matt Egol welcomes Ayana Parsons, managing partner at AKP Management, for a conversation about leadership behavior, organizational culture, and what changes fo…
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EPISÓDIOS ANTERIORES 🔗
AI becomes valuable to a business when leaders stop measuring the effort it produces and start defining the outcome they want from it.
Matt Egol welcomes Adam Paulisick, CEO of Skilly and professor at Carnegie Mellon, for a conversation about how leaders can understand AI clearly enough to deploy i…
Culture is not a permanent fixture. Michael Morris, Columbia Business School professor and author of Tribal, explains how leaders can activate and reshape culture by changing the cues, environments, role models, and social signals that guide behavior.
Matt Egol and Michael Morris explore three cul…
Customer experience is often treated as a technology initiative, but the deeper challenge is organizational: creating a shared mission, aligning leaders, and turning customer-centric principles into consistent behaviors.
Matt Egol and Jeannie Walters discuss how organizations can move from reactive…
Leadership remains one of the strongest predictors of employee experience, customer experience, and long-term business performance, particularly as organizations navigate rapid advances in AI.
In this conversation, Matt Egol speaks with Dr. Ben Granger, Chief Workplace Psychologist at Qualtrics and…
How leaders think often matters more than what they think.
In this conversation, Matt Egol welcomes Harvard Business School Professor Emeritus Jerry Zaltman to explore how open-mindedness, curiosity, and thoughtful leadership improve strategic decision making. Drawing from Jerry's latest book, Dare…
Customer experience is remembered through emotion, reinforced by leadership, and sustained through culture.
Matt Egol is joined by Lenn Millbower, founder of OffBeat Training and former Walt Disney Company leader, to explore how organizations create experiences that strengthen customer loyalty, emp…
Organizations navigating disruption often focus on systems, processes, and technology. This conversation argues that leadership experience deserves equal attention.
Matt Egol, Simon Robinson, and James Killian examine how leadership experience influences customer experience, employee experience, an…
The convergence of AI, customer experience, advertising, and marketing technology is creating a new operating model for growth.
In this conversation, Matt Egol and Scott Brinker explore how organizations are navigating a rapidly changing landscape where traditional Martech platforms, emerging AI ec…
Organizations are under pressure to adopt AI quickly, but speed without thoughtful implementation often creates resistance instead of progress.
Matt Egol sits down with Jeanine DeFalco and Travis Falstad of Mixta AI to discuss how simulation-based AI can help organizations build stronger learning c…
Aviso: O podcast e a arte incorporada nesta página são de cxcultureconnection, que é propriedade de seu proprietário e não é afiliado ou endossado por Listen Notes, Inc.
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