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Pesquisar episódios anteriores de The CX and Culture Connection Podcast with Host Matt Egol of JourneySpark Consultants.

OUTROS EPISÓDIOS NESTE PODCAST

The convergence of AI, customer experience, advertising, and marketing technology is creating a new operating model for growth. In this conversation, Matt Egol and Scott Brinker explore how organizations are navigating a rapidly changing landscape where traditional Martech platforms, emerging AI ec…
Customer experience, leadership alignment, and brand strategy operate as a single system in high-growth organizations. Matt Egol speaks with Alan Gonsenhauser about how private equity-backed companies navigate inflection points, from acquisition and churn challenges to scaling operations. A centra…
Customer experience is moving beyond insight generation into a discipline centered on performance, decision-making, and organizational alignment. Matt Egol sits down with Zach Hamilton, creator of the Experience Performance System, about the structural shifts redefining the CX function. The conve…
AI initiatives often stall at the pilot stage, not because of technical limitations, but because they are not designed to fit how organizations actually work. Matt Egol speaks with Jack Shay, founder of End Product, about how leaders can operationalize AI in ways that connect to real workflows, bui…
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