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ABOUT THIS PODCAST 🔗
Embark on a daily journey into the dynamic world of Customer Success with our bite-sized episodes. We turn the spotlight on the latest news, trends, and insights, transforming you into the Customer Success superhero your clients need. Tune in daily as we transform the ordinary into the extraordinary, making the world of Customer Success an adventure.
Ready to don your cape?
Ready to don your cape?
Update frequency:
daily
Average audio length:
8 minutes
English
United States
14 episodes
since May 13, 2023
episodic
LATEST EPISODE 🔗
In this riveting episode, we delve into the world of Customer Success Management (CSM) in an old-school company, told through the lens of a CSM team member grappling with resistance from entrenched account managers. From recounting personal struggles to sharing insights from fellow online commenter…
SEARCH PAST EPISODES
Search past episodes of The Customer. Daily.
PREVIOUS EPISODES 🔗
In this episode, we delve into the transformative power of Customer Success teams in shaping the journey of a business. We discuss how today's customers place a high value on their experience with a company, even willing to pay more for superior service. We explore the steep costs businesses face w…
In this episode of The Customer Daily, we delve into the paradoxical relationship between free trials and customer churn, scrutinizing common industry practices and upending assumptions.
We highlight a study by Greg Daines revealing that customers who opt for free trials are likely to churn at a h…
In this illuminating episode of The Customer Daily, the team dives deep into the five core skills vital for a standout Customer Success Manager in 2023, as validated by renowned field expert Markus Rentsch.
Anchored by host Anthony, the discussion traverses active listening, design thinking, data …
In this engaging episode of The Customer Daily, we delve into the critical but often challenging collaboration between Customer Success and Sales - two key drivers of business growth. We discuss common hurdles to cross-functional alignment and offer practical strategies to foster a more collaborati…
In this episode, we delve into a thought-provoking discussion ignited by Kevin Chiu, COO and Co-founder of Catalyst Software, on the changing landscape of customer success and sales departments, particularly as they handle renewals and expansions. As Chiu advocates for a more strategic, sales-like …
In this eye-opening episode of "The Customer Daily," we delve into the critical importance of speed in the onboarding process within the SaaS industry. Unveiling striking data from a recent analysis, we shed light on the potent link between swift customer engagement and a significant reduction in c…
In this episode, we delve into the world of Customer Success Management (CSM) and the unique challenges faced by professionals in early stage startups. Join us as we explore a thought-provoking Reddit thread where a user shares their frustration with the fractured nature of their CSM position withi…
This episode of "The Customer Daily" podcast delves into key topics related to Customer Success Management (CSM) in the SaaS landscape of 2023.
The first segment discusses expert Daphne Lopes' bold strategies for revolutionizing CSM. She advocates for the utilization of generative AI to enhance cu…
In this episode of The Customer Daily, we explore the transformative power of AI in customer success, providing insights on building high-performing teams and navigating the challenges of bear markets and customer churn. We also share the frustrating tale of a customer service mishap with the Candy…
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