The audio of this episode may be broken.
How to fix it?
ABOUT THIS EPISODE
In this episode, we delve into a thought-provoking discussion ignited by Kevin Chiu, COO and Co-founder of Catalyst Software, on the changing landscape of customer success and sales departments, particularly as they handle renewals and expansions. As Chiu advocates for a more strategic, sales-like approach, our team examines his points, offering in-depth analysis, insights, and alternative perspectives.
English
United States
SEARCH PAST EPISODES
Search past episodes of The Customer. Daily.
OTHER EPISODES IN THIS PODCAST
This episode of "The Customer Daily" podcast delves into key topics related to Customer Success Management (CSM) in the SaaS landscape of 2023.
The first segment discusses expert Daphne Lopes' bold strategies for revolutionizing CSM. She advocates for the utilization of generative AI to enhance cu…
Today we delve into the innovative strategies of Markus Rentsch, a revered figure in the Customer Success domain. We shine a spotlight on his comprehensive five-step process, which provides a roadmap for consistently delivering exceptional value to customers. However, we don't stop there.
We stretc…
We dive into the importance of customer onboarding, drawing from the insights of Raman Bindra. Key takeaways include the necessity of understanding customer goals, providing clear onboarding frameworks, maintaining open communication, and celebrating customer milestones.
Markus Rentsch's revolut…
Discussion on the downfall of First Republic Bank and the lessons learned about the importance of balancing customer experience with sound business fundamentals.
Commentary on Markus Rentsch's article about the importance of human connection in building meaningful customer relationships and tips…
In this episode of The Customer Daily, we explore the transformative power of AI in customer success, providing insights on building high-performing teams and navigating the challenges of bear markets and customer churn. We also share the frustrating tale of a customer service mishap with the Candy…
Disclaimer: The podcast and artwork embedded on this page are from openline.ai, which is the property of its owner and not affiliated with or endorsed by Listen Notes, Inc.
EDIT
Thank you for helping to keep the podcast database up to date.
