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ABOUT THIS PODCAST 🔗
Where experience obsessed executives come to talk about everything CX and its intersection with empowering customers to grow on their own.
Update frequency:
biweekly
Average audio length:
24 minutes
English
United States
27 episodes
since Oct. 18, 2021
episodic
LATEST EPISODE 🔗
The definition and application of CX differs from company to company, just like customers differ. The one thing that doesn’t change is the demand for exceptional self-service experiences and the key to creating them—product content.
In this special episode, our amazing new host Gal Oron, CEO of Zo…
PREVIOUS EPISODES 🔗
How proactive are you about providing content to your customers to help them along their journey?
Jeannie Walters, Founder and CEO of Experience Investigators, calls content the unsung hero of CX. Jeannie says organizations can create positive micro-moments throughout the customer journey by offer…
The content you make readily available to customers does the talking when your people are out of the room—is what you’ve provided able to do the heavy lifting between touchpoints?
David Hoare, VP of Content at ServiceNow, says content plays a critical role in the customer journey, from presales th…
Are you tying customer experience to product marketing?
Carla Guzzetti, Vice President of Customer Experience and Product Messaging at Extreme Networks, says CX has to be cross-functional. In this episode, Carla shares how she and her team use initial research to impact design and truly understand…
Are you designing your systems and processes to meet your customer’s expectations?
Nanhi Singh, Chief Customer Officer at Imperva, says too many tech companies try to design experiences that fit their internal set ups. Instead, organizations need to view CX from the perspective of the customer, es…
Are you laying the proper foundation to build relationships with customers that will last a lifetime?
Judi Hand, Chief Revenue Officer at TTEC, takes a personal approach with clients to create a rapport that allows for honest feedback and growth. In this episode, Judi discusses the importance of f…
Are you closing your feedback loop? More importantly, do you have the right stakeholders evolved across your organization to do so?
Naren Dukkipati, Senior Vice President of Software Engineering at Mastercard, says building the optimal structure to collect feedback, internally and externally, allo…
Your product exists to help your customers solve a problem, but are you continuously trying to understand the challenges they face? Debra Squyres, Chief Customer Officer at HackerRank, says empathy is the best quality to have as a customer-facing leader. Once you can put yourself in your customers…
Does everyone in your organization, from an intern to the CEO, know how what they do on a daily basis affects your customers?
Bill Staikos, SVP, Evangelist, and Head of Community Engagement at Medallia, says understanding how you’re accountable to the customer is key to creating a truly customer-l…
The most valuable brands out there are able to draw a direct line between customer experience and their bottom lines.
In this episode, Greg Kihlstrom, best-selling author, speaker, advisor and Principal and Chief Strategist for GK5A, breaks down how to measure important aspects of CX so you can pu…
Disclaimer: The podcast and artwork embedded on this page are from Zoomin Software, which is the property of its owner and not affiliated with or endorsed by Listen Notes, Inc.
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