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ABOUT THIS EPISODE
Are you closing your feedback loop? More importantly, do you have the right stakeholders evolved across your organization to do so?
Naren Dukkipati, Senior Vice President of Software Engineering at Mastercard, says building the optimal structure to collect feedback, internally and externally, allows you to create a seamless brand experience.
In this episode, Naren shares how Mastercard leverages technology to meet the customer where they’re at and collect feedback so it can be filtered back to people who can implement it. Listen in to learn more about setting up a robust feedback loop and using it to elevate your CX.
English
United States
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Every metric has a story to tell. Are you reading them from start to finish?
In this episode, we’re joined by John O’Melia, Chief Customer Officer at Contentsquare. John says while leading indicators are the ones that determine whether or not your customer is going to be successful in the future, …
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