This podcast may not release new episodes anymore, and some audios may be broken.
Maybe this podcast has a new rss feed?
ABOUT THIS PODCAST 🔗
Customer Management IQ is a forum for sharing ideas, best practices and solutions within the business community. The emphasis of Customer Management IQ is on peer-to-peer communications within the Customer Management community.
Simply put, you can interact and share solutions with an incredible network of authoritative sources and practicing professionals. It's easy. It's fast. It's free.
And it enables you to find from your peers a method, a solution, a proven best practice that solves your specific problems when you need it solved.
Customer Management IQ offers a steady stream of front-line content that is timely, relevant, practical and has been validated by practitioners. We have day-in, day-out contact with movers and doers in the Customer Management world.
Simply put, you can interact and share solutions with an incredible network of authoritative sources and practicing professionals. It's easy. It's fast. It's free.
And it enables you to find from your peers a method, a solution, a proven best practice that solves your specific problems when you need it solved.
Customer Management IQ offers a steady stream of front-line content that is timely, relevant, practical and has been validated by practitioners. We have day-in, day-out contact with movers and doers in the Customer Management world.
Update frequency:
weekly
Average audio length:
55 minutes
English
United States
57 episodes
since Feb. 26, 2009
episodic
LATEST EPISODE 🔗
Interview with Brian Vellmure, Business Strategist, CRM Specialist, Profit Driver, Problem Solver and speaker at CRM Evolution, August 2nd-4th in New York City. Tune into this podcast for a sneak peak on Vellmure's program and what the CRM crystal ball holds for our industry.
SEARCH PAST EPISODES
Search past episodes of Customer Management IQ.
PREVIOUS EPISODES 🔗
Former Gartner Analyst Esteban Kolsky addresses key learnings in social CRM in addition to misconceptions about Enterprise 2.0, social media and customer management.
Listen in on this interview for a sneak peak of Katz' session at the International Contact Center Exchange Conference in Miami this October!
In this interview Andrew Hull talks about the importance of the multi-channel customer experience. He will share case studies with us from Match.com and MySpace.
Interview with John Jantsch, author of The Referral Engine. In his book THE REFERRAL ENGINE: Teaching Your Business to Market Itself (Portfolio), marketing expert John Jantsch offers practical ways to harness the power of referrals for a steady flow of new customers. In this podcast Jantsch explore…
In this interview with David Vap, Chief Solutions Officer of RightNow, we address new and exciting contact center technologies. RightNow is a provider of Cloud Based CX Software solutions that improve customer experience. Hear about why RightNow is focusing on mobile and social technologies and wha…
Michael Thomas, Principal of Effective Engagements, talks with Customer Management IQ about social business strategy and why CRM is the most exciting technology space today. Michael is a well established authority on CRM (Customer Relationship Management) and Social CRM strategies and best practice…
In this interview Lauren Hall-Stigerts talks with Customer Management IQ about some of the exciting software and technology developments from Ngenera and other key learnings from the Social CRM Summit in Atlanta this year.
Interview with social media guru Daniel Ziv on social business strategy and how it impacts the contact center.
In this interview find out how you need to be leveraging VOC in your contact center with Shannon O'Connor, Regional Vice President, with Verint Solutions, a leading provider of Actionable Intelligence® solutions and services for enterprise workforce optimization and security intelligence. O'Connor …
Disclaimer: The podcast and artwork embedded on this page are from Archive, which is the property of its owner and not affiliated with or endorsed by Listen Notes, Inc.
PODCAST SEARCH ENGINE
You can use our website to search 3,824,394 podcasts and 195,746,801 episodes by people, places, or topics.
If I have seen further than others, it is by listening to podcasts and standing upon the shoulders of
giants.
‐ Isaac "Llamacorn" Newton
SEARCH PAST EPISODES
Search past episodes of Customer Management IQ.
CLAIM THIS PODCAST
Why to claim podcasts?
If you are a podcaster, the best way to manage your podcasts on Listen Notes is by claiming your Listen Notes
podcast pages.
It is a great, free way to engage the podcast community and increase the visibility of your podcasts.
After claiming your Listen Notes podcast pages, you will be able to:
✓
Manually refresh the RSS feed to sync up
✓
Get a verified badge (
✓
) alongside with your podcast name on Listen Notes
✓
Post classified ads for sponsorship,
guests, co-hosts,
cross-promotion...
✓
Respond to listener comments on Listen Notes
✓
Use speech-to-text techniques to transcribe your show and
edit transcripts
✓
Improve the presence of your podcasts, e.g., self-service
podcaster interview...
✓
If you share your Listen Notes page and at-mention @ListenNotes
on X (formerly Twitter),
our official X (formerly Twitter) account will retweet to promote
your show to our followers.
Coming soon:
◯ Self-service promotion on Listen Notes
◯ Track your podcast stats on Listen
Notes, e.g., listens, page
views...
◯ Manage episodes
EDIT
Thank you for helping to keep the podcast database up to date.
