ABOUT THIS PODCAST 🔗

Update frequency:
weekly
Average audio length:
43 minutes
Guest interviews
English
United Kingdom
148 episodes
since Sept. 13, 2023
episodic

LATEST EPISODE 🔗

Hotel Owner's deputy editor Heather Sandlin sits down with the team behind RezControl and GiftPro to unpack what a modern property management system actually does for your bottom line — and why "integration" is a hospitality conversation, not an IT one. On the panel: Heather Sandlin Deputy Online E…

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On this  episode of Checking In we speak to Rosie Bagley, Director of Marketing Communications at Hyatt. We explore what makes an effective hotel marketing strategy – from balancing the identity of individual properties with the strength of a global brand, to understanding audiences, and ensur…
In this episode, we speak with Camilla Woods, Services Director at Hospitality Action, to break down the latest findings from their Taking the Temperature survey. We’re exploring the rise of the ‘accidental counsellor’—why managers are increasingly taking on the weight of team mental health, how to…
In this episode we're joined by Filipe D’Avillez (Aa-VEE-Lez), General Manager of TRIBE London Canary Wharf. Filipe has built a varied career in hospitality, from launching hotels and developing teams to creating award-winning service cultures. He joined TRIBE around four years ago, ahead of the op…
In this episode we speak to Gavin Taylor, CEO of Clermont Hotel Group. Gavin takes us behind the scenes of managing iconic London properties, sharing how his background in finance and operations shapes his approach to leadership, hotel identity and guest experience. We dive into the state of the Lo…
In this episode of Checking In, we speak to Gillian and Michael Beare, directors at Finn Lough. Once their family home, Finn Lough has evolved into a distinctive nature retreat centred around slowing down, reconnecting with the outdoors and creating memorable experience-led getaways. The siblings d…
In this episode we speak to Nicholas Davies, general manager of the St. Pancras London. We explore what makes the site such a unique part of the capital’s hospitality landscape, how strong storytelling and laidback luxury is at the core of its personality, and how King’s Cross is becoming a destina…
In this episode we speak to Jamie Power, general manager at The Great Southern Killarney. He spoke about his experience working at a major New York hotel and the lessons this taught him in leadership, the repositioning of The Great Southern, and how the history of the site was preserved and honour…
In this episode we speak to Caitlin Owens, managing director of Fowlescombe Farm, a Devon retreat that is shaped by the seasons. We explore what regenerative hospitality really means and how Fowlescombe puts this into practice in every sense, as well as its approach to provenance and the relationsh…
In this episode we speak to Caroline Gregory, owner and manager of The Lovat in Loch Ness. Caroline spoke about how her hospitality journey began by working with her father, giving her an early insight into the industry and shaping the values that continue to influence her approach today. She also …
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