ABOUT THIS EPISODE
Think of the document that leaves your company marked final. The estimate, the scope, the schedule, the spec.
Now think about how often it's exactly what happens.
Almost never. And everybody already knows that. Ask the person who builds it, the person who receives it, the person who does the work. Every one of them will tell you without hesitating that it changes, and most of them can tell you exactly how. And the document still goes out saying final.
So somebody built a cushion into it. A little extra time, a little extra material, a slightly higher number. Not a padded invoice. An allowance, put there deliberately by somebody great at their job who has been burned before.
Inside: why that cushion is the correct professional call and not a discipline problem, the difference between a handoff that never fires and one that arrives incomplete, the three currencies your company quietly pays to make up the difference, and why only one of them leaves a mark.
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