À PROPOS DE CE PODCAST 🔗
Get comfy. It's time for "SaaS Therapy," with industry veterans Todd Kirk and Casey Trujillo – the podcast for customer-facing teams in SaaS. Casey and Todd leverage their experience working between software vendors and their clients to help you master your SaaS customer relationships. They dig into the complexities of client relationships, offer expert insights, and share proven strategies for overcoming common challenges. It's not just a podcast—it's a masterclass in nurturing and enhancing your SaaS customer connections.
Fréquence de mise à jour:
weekly
Durée audio moyenne:
37 minutes
Entretiens avec des invités
Anglais
États-Unis
158 épisodes
depuis 12 février 2024
episodic
DERNIER ÉPISODE 🔗
Summary:
In this episode, Lindsay Thibeault, co-founder of SAS Academy Advisors, shares insights on the evolving landscape of customer education, the role of AI, and how to measure the true impact of educational initiatives in SaaS companies.
Key Topics:
The importance of infrastructure in custom…
RECHERCHER LES ÉPISODES PASSÉS
Rechercher les épisodes précédents de SaaS Therapy.
ÉPISODES PRÉCÉDENTS 🔗
SummaryIn this episode, Chris LaDolce shares insights on how AI is transforming customer education, the enduring principles of instructional design, and practical strategies for integrating AI tools into learning programs. Discover how to stay relevant and effective in a rapidly evolving landscape.…
Summary:
In this episode, Todd and Casey explore how customer education professionals can proactively engage with customers, influence sales, and demonstrate their value within organizations. They share practical strategies for building trust, supporting sales teams, and creating impactful custome…
Summary:
Neel Balar, co-founder of Clueso, shares insights on how AI is transforming content creation and customer education. Discover how to balance human creativity with AI automation to enhance productivity and trust.
Key Topics:
AI as director vs. production crew
Balancing automation and human…
In this episode, Evan Hall discusses the balance between human connection and AI automation in customer onboarding, emphasizing trust, confidence, and strategic use of AI tools. The conversation explores how organizations can leverage AI responsibly while maintaining a human touch.
Key Topics
The …
SummaryIn this episode, Todd Kirk interviews behavioral economist and pricing strategist Eddie (Etionsa Agbonlahor) CEO of Decision Alpha to explore how understanding psychology can transform SaaS pricing strategies. They discuss common pitfalls, effective research methods, and practical tips for s…
In this episode, Christie DeCarolis shares insights on how AI is transforming customer education, emphasizing practical applications, community resources, and cautionary advice for leveraging AI effectively. Christie DeCarolis is a learning experience designer with 10+ years of experience in instru…
Summary
In this episode, Todd Kirk and Casey Trujillo explore innovative strategies for customer education and AI license utilization, emphasizing practical approaches to increase engagement and value realization.
Key Topics
AI proliferation and costs
Customer education strategies
Microlearning fo…
Summary
In this episode, Casey Trujillo interviews Julie Whitten about the critical role of change management and internal communications in successful software implementation and organizational change. They explore frameworks, best practices, and the importance of understanding the human side of …
Summary
In this episode, Todd Kirk chats with Dan Braithwaite about the evolving landscape of customer training, emphasizing the importance of live training, engagement strategies, and long-term program design to maximize impact.
Key Topics
The resurgence of live training and its benefits
Strateg…
Avertissement: Le podcast et les illustrations intégrés sur cette page proviennent de BrainStorm, qui est la propriété de son propriétaire et n'est ni affilié ni approuvé par Listen Notes, Inc.
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