BRIDGING THE GAP

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Jaysa Boyer is the Sr. Director of Corporate Alliances at Ultimate Medical Academy and Brandi Yates is the Sr. Director of Workforce Solutions for UMA.  Listen is as they talk about CCW and how we are all living in a "new reality."

Listen is as we are joined by special guest, Natalie Beckerman, EVP and Chief Operating Officer for Fidelity Home Warranty.  Natalie shares with us a glimpse into what she will be doing at CCW this year as well as some thoughts on the upcoming challenges contact centers will face over the nex…

Hear Lori talk about her involvement with CCW and get her take on how contact centers are continuing to adjust to the world of work from home.

Customer Contact Week (CCW) is coming up June 28th in Las Vegas and we are running a series of interviews with speakers and board members from the event.   In this episode, we are joined by Mike Bowman, Director of Servicing Operations at ECSI. Mike has been managing contact centers for over …

In today's episode of "Bridging the Gap," we are joined by Cheryl China, Director of Credit Card Servicing for Citizens Bank to talk about the upcoming CCW (Contact Center Week) event being held in Las Vegas. Cheryl is a board member for CCW and will be speaking at the conference so tune in to get …

In today's episode, we interview Lisa Oswald, SVP of Customer Service at Travel Zoo about the effects of the pandemic on the travel industry and the future it brings.  Check out a full episode coming up Wednesday, May 26th at 12:00 pm EST and hear how TravelZoo confronted the pandemic head-on…

Listen in to hear about some exciting events coming up here at Cresta.ai

The pandemic forever changed business. In the last 14 months, we saw companies' ability to pivot become magnified, strategic initiatives such as digital transformation got accelerated, and a fast track to remote work happened almost overnight.  The organizations that couldn't adjust fast enou…

Every organization has a performance gap between its top performers and the rest.    In this week's episode, James and Jeff discuss some of the ramifications this has on a business and some of the ways companies are trying to close that gap which is not very effective.    Have…