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Customer Contact Week (CCW) is coming up June 28th in Las Vegas and we are running a series of interviews with speakers and board members from the event.
In this episode, we are joined by Mike Bowman, Director of Servicing Operations at ECSI. Mike has been managing contact centers for over 20 and you can tell that he loves what he does!
Hear Mike talk about his experience with CCW and the trends he is seeing out there around automation & chatbots.
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Episode #1 of "Bridging the Gap" with Jeff Kirchick and James Purvis from Cresta.
In today's episode, we ask Jeff and James what excited them about coming over to join Cresta.
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The organizations that couldn't adjust fast enou…
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Check out a full episode coming up Wednesday, May 26th at 12:00 pm EST and hear how TravelZoo confronted the pandemic head-on…
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