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更新頻率:
monthly
平均音訊長度:
22 minutes
嘉賓訪談
英語
英國
9 集
自從 2026年3月2日
episodic

最新一集 🔗

When compliance failures lead to more checks and reminders, it’s easy to focus on getting people to follow the process rather than asking whether the process is helping them succeed. That was the challenge facing Anca Palade and the team at St Andrew’s Healthcare when recurring issues with medical …

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Bringing teams, products, and systems together at Informa TechTarget created opportunities to simplify ways of working. It also created pressure to move quickly. Karen Winter, Chief Transformation Officer, reflects on the realities of leading transformation through complexity, the role of process i…
The results of improvement work at Comrod were significant, with sites doubling turnover while reducing team stress and increasing operational productivity.  Yet Lean Manager, Frode Steinsland, reveals that 90% of the effort went into helping people see what was really happening and recognise that …
What happens when the ability to build solutions starts to outpace understanding of the problem? That tension is very real at BCN. Fraser Dear, experienced improvement practitioner and Head of AI and Data Innovation, reflects on the highs and lows of introducing AI into environments already built o…
When everyone is working towards the same goal, it’s easy to assume everyone can see the same picture. Carla Smith, Innovation, Strategy and Planning Programme Manager at the Midlands Cancer Alliances Life Science Hub, reflects on what it took to bring more structure and visibility to a complex mix…
As improvement activity grew at Currys, so did the number of ideas.Phil Knowles shares what happened when that pipeline became harder to manage, and how focusing on specific operational challenges, with clearer governance and faster feedback, helped create the conditions for improvement to work acr…
An honest conversation with Fraser Cowe about readiness for change, bottom-up improvement, and why success in one part of the business doesn’t guarantee success everywhere else.“We assumed the capability was there. It wasn’t. And that was on us.”  In this episode:  00:00 Introducing Continuous Impr…
Alannah Martin shares what really happened when her team replaced a traditional Interactive Voice Response telephone system with natural language technology in a live contact centre. “We knew that understanding our customers’ needs and why they were contacting us was fundamental to being able to im…
Most organisations set out with clear goals and good intentions.But change is rarely simple. It’s often messy, non‑linear, and full of surprises.GEMBAfication is PMI’s new podcast for improvement professionals looking for an honest view of what improvement really looks like in practice. Because in …
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免責聲明: 本頁面嵌入的 Podcast 和封面圖片來自 Process Management International (PMI),歸其所有者所有,與 Listen Notes, Inc. 無關聯,也未獲得 Listen Notes, Inc. 背書。