关于这个播客 🔗
Customer experience isn't accidental — it's designed.
The CX Algorithm explores how people, data and technology create experiences that drive trust, loyalty and growth. Each episode is a conversation with a global leader in CX, data, AI and leadership — real problems, real decisions, and what works beyond the hype.
Host Dr Eslam Afifi is a customer experience, data and insights leader with a PhD in AI-driven CX strategy (Monash University), an Executive MBA (IE Business School) and three Australian CX Awards.
Episode notes, transcripts and guests: https://www.thecxalgorithm.com
The CX Algorithm explores how people, data and technology create experiences that drive trust, loyalty and growth. Each episode is a conversation with a global leader in CX, data, AI and leadership — real problems, real decisions, and what works beyond the hype.
Host Dr Eslam Afifi is a customer experience, data and insights leader with a PhD in AI-driven CX strategy (Monash University), an Executive MBA (IE Business School) and three Australian CX Awards.
Episode notes, transcripts and guests: https://www.thecxalgorithm.com
最新一集 🔗
What if the most overlooked part of customer experience isn't digital at all — but the physical room your service happens in? In this episode of The CX Algorithm, Dr Eslam Afifi and design researcher Dr Jacqueline Baker (Head of Research, COX Architecture) unpack the servicescape: the idea that s...
以前的节目 🔗
Think about your last payment. The screen, the colours, how it felt. Chances are you remember almost nothing — and that's exactly the point. In this episode of The CX Algorithm, we unpack the art of invisible customer experience design: how the best payment experiences succeed by disappearing, an...
Most organisations have a channel strategy. Very few have a journey strategy. And that gap — invisible from the inside, painfully obvious from the outside — is quietly undermining customer experience in banking, telecoms, retail, and beyond.
In this episode of The CX Algorithm, Dr Eslam Afifi sit...
Everything Is an Optimisation Problem — Including Your CX StrategyWith Mohamed Soliman, Regional VP at Energy Exemplar
What if the same algorithm running thousand-node energy grids is the one quietly running every customer experience strategy too — whether we name it that way or not?
In this epi...
Episode Description
What does it actually take to build customer relationships that last — not just satisfy, but genuinely endure? In this episode, Dr Eslam Afifi sits down with Kate Calling, founder of World Journeys, a bespoke luxury travel agency that has thrived for over 20 years through the ...
AI is moving faster than most decision cycles — and leadership has never been more complex. In this episode of The CX Algorithm Podcast, Dr. Eslam Afifi is joined by Ana Herranz, executive & HR coach and co-founder of Game Changers for People and Talent, to unpack what leadership needs to bec...
In this episode of The CX Algorithm Podcast, Dr Eslam Afifi is joined by David Carro Estrade Head of Direct-to-Consumer (D2C) at Samsung Electronics Iberia to explore a quiet but profound shift in customer experience: the return of intermediaries.
For years, organisations worked to remove fricti...
AI is everywhere — but real value remains elusive.
In this episode of The CX Algorithm Podcast, Dr Eslam Afifi is joined by Kiron Ravindran, Professor and Department Chair of Information Systems and Technology at IE Business School, to cut through the noise and examine what’s actually working — ...
你已看过这个播客的所有节目了
免责声明: 本页面嵌入的播客和封面图片来自 Dr Eslam Afifi，归其所有者所有，与 Listen Notes, Inc. 无关联，也未获得 Listen Notes, Inc. 背书。
认领这个播客
Why to claim podcasts?
If you are a podcaster, the best way to manage your podcasts on Listen Notes is by claiming your Listen Notes
podcast pages.
It is a great, free way to engage the podcast community and increase the visibility of your podcasts.
After claiming your Listen Notes podcast pages, you will be able to:
✓
Manually refresh the RSS feed to sync up
✓
Get a verified badge (
✓
) alongside with your podcast name on Listen Notes
✓
Post 分类广告 for sponsorship,
guests, co-hosts,
cross-promotion...
✓
Respond to listener comments on Listen Notes
✓
Use speech-to-text techniques to transcribe your show and
edit transcripts
✓
Improve the presence of your podcasts, e.g., self-service
播客创作者访谈...
✓
If you share your Listen Notes page and at-mention @ListenNotes
on X (formerly Twitter),
我们的官方 X（原 Twitter）账户 will retweet to promote
your show to our followers.
Coming soon:
◯ Self-service promotion on Listen Notes
◯ Track your podcast stats on Listen
Notes, e.g., listens, page
views...
◯ Manage episodes
