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关于这个播客 🔗
A podcast for intent-driven customer experience, where we give executives that latest in CX thought leadership and outline practical ways to improve business processes using AI-powered technologies. Brought to you by [24]7.ai.
更新频率:
every 9 days
平均音频长度:
26 minutes
英语
美国
11 集
自从 2018年9月26日
episodic
最新一集 🔗
Annette Franz is founder and CEO (Chief Experience Officer) of CX Journey Inc. She's got 25 years of experience in both helping companies understand their employees and customers and identifying what drives retention, satisfaction, engagement, and the overall experience. In this episode, Annette...
以前的节目 🔗
So you’ve decided that conversational marketing is right for your business, and you’re planning on implementing an AI chatbot. What are your first steps? How do you get started?
On this episode of Solving for CX, we jump right into a chat with Connor Cirillo, Conversational Marketing Manager at ...
Allison Smith is a noted voice actor who specializes in voicing telephone systems. Allison is an authority on IVR best practices to ensure your phone system accurately reflects your brand and offers the ideal customer experience. Learn how to leverage the potential benefits of Interactive Voice R...
Daniel Hong of Forrester Research, award-winning CX specialist Micah Solomon, and Opus Research Analyst, Mitch Lieberman huddle up to demystify the top CX and Conversational Commerce trends. The panel shares everything you need to know about the latest technology being adopted by customer service...
"It's not just about 'let's throw something up on Facebook Messenger,' it really is about the linkage of all these items together."
Art Schoeller of Forrester Research is back for another episode, this time with some compelling stats around conversational commerce and digital personalization.
"Retail ISN'T dying. Boring retail is dying."
Charles Dimov loves retail, growing businesses, optimizing marketing to drive sales, and launching new products and he joins Solving For CX to share how adding AI to your buyer's journey can add value for the customer AND prompt them to take action f...
"If you look at the next ten to fifteen years, probably the biggest shifts will be based around automation and artificial intelligence and how they change the way we live and work."
Brett King is a world-renowned futurist and speaker, an International Bestselling Author, and a media personality ...
"The benefit of blending a chatbot and human agent experience is that you really get a smart online engagement for your customers."
Ramesh Kumar is head of Customer Success at [24]7.ai and has nearly 25 Years of experience in the Customer Life Cycle verticals spanning customer acquisitions, cust...
"What you're really trying to do is optimize the buyer's journey."
Vijai Shankar is head of product marketing at Xactly Corp, and is an executive with a proven track record in all facets of marketing including: product marketing, sales enablement, lead generation, press/analyst relations, evange...
Are the machines really taking over?
Any time of fast-paced change is accompanied by plenty of conjecture as to what the impact of the new technology will be on the lives of humans. Today’s emerging AI chatbot technologies are no exception, in fact, there is plenty of “chat” about whether thes...
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