# Journey Mapper
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Top podcast episodes featuring journey mapper.
25. Creating An Emotional Connection To Gain & Keep Loyal Customers with Jim Tincher
How hard is it to be your customer? Are you creating emotional connections to gain & keep customers loyal? Employees too? Stacy Sherman interviews Jim Tincher, a customer experience expert, journey mapper, author, and speaker about new ways of elevating retention & brand advocacy. Additional topics…
Jim Tincher on Doing B2B CX Better
In this CX Decoded podcast, Jim Tincher, founder, CEO and journey mapper-in-chief at Heart of the Customer and author of the book "Do B2B Better," discusses the importance of talking to customers after a transaction has taken place. He uses his experience as a product manager for health savings acc…
EP 10: How to Elevate your Brand and Attract New Customers using Customer Journey Mapping with Jim Tincher
Welcome to Episode 10 of The Customer Service Gold Dust Podcast.In this episode, Gavin is joined by Jim Tincher, the Founder, CEO and Journey Mapper-In-Chief of Heart of the Customer.We hear him talk about how Journey Mapping is going to play an increasingly important role over the next 5 years; wh…
#85 Greg Tucker - CxO Level(s) / Stanford MBA (made them wait) / Engineering to Business / How to listen
I'm your host Gary Nowak and today I've had the great honor of reconnecting with a former colleague and extremely successful consultant @Greg Tucker
Career Background:
Award winning CXO, CMO, Chief Customer Officer
Chief Journey mapper, heling companies better understand the customer journey
Self…
DDS Podcast #40 - Saadia Ali, Customer Journey Mapper and Design Sprinter at EPIC Consulting
Our Thursday edition of the Dallas Design Sprints podcast features Saadia Ali from Dubai, UAE. She's Epic Consulting's senior customer journey mapper and aspiring design sprint practitioner.
Listen to this podcast on iTunes: https://apple.co/2C4yBHC
Saadia and I go in-depth on journey mappi…
Jim Tincher : How Can You Measure the Emotional Effectiveness of Your CX Strategy
Joining me on the show for the second time now is Jim Tincher.
Jim is a nationally recognized customer experience expert, journey mapper, trainer, speaker, and author.
He sees the world through the eyes of customers, and draws on years of experience, cutting-edge scientific research, and real-…
#89: 3 Steps to Journey Mapping, with Jim Tincher
Journey mappers are the cartographers of marketing. You don't create the journey, you discover it. This week on the If You Market Podcast we talk with Jim Tincher about Journey Mapping. Jim, is the Journey Mapper-In Chief at ‘Heart of the Customer’, Jim’s entire career has centered around customer …
#019 - Intro To Customer Experience Research
Jim Tincher, Journey Mapper-In-Chief at Heat of the Customer joins me to chat about customer experience research (CXR). In this episode we discuss some of the basics, why it’s important, ways to get started in CXR and more. Lot’s of great intro content and resources for those who are interested in …
Customer Journey Mapping with Jim Tincher
In this episode of the CX Show, we talk to Jim Tincher, Journey Mapper-In-Chief at Heart of the Customer, about customer journey mapping and the importance of identifying and eliminating friction and pain points along the journey.
Hear Greg Tucker, Chief Journey Mapper, Gold Research Inc
Hear how business leakages and failures in connecting with customers can be uncovered by embarking on customer journey work. Learn why organizations should never proxy the “voice-of-the-customer” in the journey mapping process. Listen to how research leaders can design the activation of insights to…
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