AI in CS: Integrations, Data Security, & Real Impact | Bianca Ker, Sr. Director CS, Sprout Social

🤙🏻 About the Guest -  Hilary Dudek has over a decade of experience in support. She was a senior director of support at SANA. She's in advisory roles right now at Partner Hero, Aimiable. She took leadership roles in companies like Glooko and Handshake. She is extremely passionate about remote cultur…

🤙🏻 About the Guest -  Andrew Rios is a Global Customer Support Leader.  He combines an energetic leadership style with a strong technical foundation and a deep understanding of Customer Experience/ Support and Engineering Operations. As a technologist, runner, mentor, speaker, and experienced Custo…

🤙🏻 About the Guest - Peter Peart is the founder of Scale-Upp.uk. He has 17+ years of firsthand startup and scale-up expertise with various orgs to improve their internal processes. He is also an advisor and a mentor. 🤙🏻 Timestamps - 01:25 - Peter's career highlights till now04:56 - The mindset of h…

🤙🏻 About the Guest - Lauren Fearn is the Director of Support at Zapier. She has been with the Zapier support team for more than five years and has over a decade of experience in building customer support teams in companies like Madgex, BrightLocal, Create[dot]net 🤙🏻 Timestamps - 00:48 - Intro of La…