Andrew Rios: Lessons from veteran CX leader on empathy, documentation and team building

🤙🏻 About the Guest -  Andrew Rios is a Global Customer Support Leader.  He combines an energetic leadership style with a strong technical foundation and a deep understanding of Customer Experience/ Support and Engineering Operations. As a technologist, runner, mentor, speaker, and experienced Customer Experience and Technical Support leader, Andrew brings 25 years of BPO and global experience in team building and resource management. 

🤙🏻 About the Host - Sharath Kuruganty is the Head of the Community at @ThreadoHQ. Currently, he is building Huddle, a tight-knit community of world-class support and community leaders.

🤙🏻 Timestamps

01:57 - Framework and a way of approaching a new role as a leader
04:40 - The science behind the 100 days plan
08:16 - Success stories of people who followed the 100 data plan
13:12 - Importance of documentation for CX leaders
18:21 - Building CX teams from scratch
22:01 - Hiring people from different industries
28:38 - Best practices CX leaders should follow when it comes to communication
33:11 -  How a CX leader should build an audience on LinkedIn
46:00 - Tips to be a consultant in the CX industry

🤙🏻 Where to find Andrew Rios - https://www.linkedin.com/in/riosa/

🤙🏻 Where to find Sharath - https://twitter.com/5harath?s=20