เกี่ยวกับพอดแคสต์นี้ 🔗
A podcast hosted by Jeff Thompson, Director of Client Solutions for TeleworkPH. We'll feature interesting guests, business leaders, and discuss a wide range of business topics designed to give you a little more insight into your own processes and behaviors as well as how alternative staffing solutions from TeleworkPH can help you crush those goals quicker.
ผู้จัด:
ความถี่ในการอัพเดต:
every 54 days
ความยาวเสียงโดยเฉลี่ย:
31 minutes
สัมภาษณ์แขก
มีสปอนเซอร์
ภาษาอังกฤษ
สหรัฐอเมริกา
51 ตอน
ตั้งแต่ 23 กันยายน 2019
episodic
ตอนล่าสุด 🔗
Customer support is not just about solving problems—it’s about bridging gaps. And one of the biggest gaps in many organizations? The one between Support and Product.
In this episode of Telecast PH, host Jeff Thompson sits down with Ana-Alicia Siquerios to talk about why breaking down these silos i…
ตอนก่อนหน้านี้ 🔗
In this episode of Telecast PH, host Jeff Thompson engages in an insightful conversation with John Gombocs, a Global Training and Technical Support Manager with over 15 years of experience in building and managing remote tech teams. John unpacks the nuances of training, leading, and fostering colla…
In Episode 6 of Telecast PH, host Jeff Thompson speaks with Kishore Balasubrmanyan, an expert in scaling Customer Success and Customer Support teams for global SaaS companies. Together, they explore the distinct roles of Customer Success and Customer Support and their critical contributions to rete…
In this 5th episode of our series on Scaling and Managing Support Teams, join our host Jeff Thompson as he discusses with Bettina Abbott, a seasoned support leader, the essential strategies for preparing your support team for growth.
Key Takeaways:
- Discover how to pinpoint the right moment for …
In this fourth installment of our 'Scaling and Managing Support Teams' series on Telecast PH, we focus on the crucial role of customer support systems in today's rapidly growing business environment. As companies continue to emerge and expand, crafting effective and empathetic customer support is e…
In this third episode of our Scaling and Managing Support Teams series on Telecast PH, we feature an enlightening conversation with Geoff Ankuda, a seasoned Customer Support Manager. He explores the dual responsibilities of support teams, highlighting their role as both the face of the company and …
In the second episode of our Scaling and Managing Support Teams series, we sit down with Stephen Ng, Senior Director for Global Support and Customer Advocacy at Splashtop, to explore the secrets of scaling support operations efficiently while maintaining high-quality service. Stephen brings over 30…
In this exciting first episode of our series on Scaling and Managing Support Teams, we sit down with Pam Connors, a Process Optimization expert, to uncover the hidden costs of inefficient documentation and processes. Pam shares invaluable insights on how to streamline operations, eliminate bottlene…
In this episode of TelecastPH, host Jeff Thompson explores the strategic move of offshore outsourcing and how it can help businesses not only survive but thrive during a recession. Amid economic hardships and challenges, smart business leaders understand the importance of maintaining exceptional cu…
In this episode of TelecastPH, host Jeff Thompson discusses the significance of ISO certification when selecting a company to partner with for business growth and success. ISO certification is an internationally recognized standard for quality management, demonstrating that a company meets the high…
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