เกี่ยวกับพอดแคสต์นี้ 🔗
Welcome the the IRIS Pod. Join Tom Darnell of IRIS Audio Technologies as we explore the world of audio through technology, wellness, productivity, and human performance. Featuring interviews with innovators, experts, and thought leaders in their fields, the IRIS Pod enables the world to Listen Well.
ผู้จัด:
ความถี่ในการอัพเดต:
every 35 days
ความยาวเสียงโดยเฉลี่ย:
26 minutes
สัมภาษณ์แขก
ภาษาอังกฤษ
สหรัฐอเมริกา
55 ตอน
ตั้งแต่ 11 กรกฎาคม 2022
episodic
ในพอดแคสต์นี้ 🔗
ตอนล่าสุด 🔗
In this episode of The IRIS Pod, IRIS COO Tom sits down with Marco Ndrecaj, Director of Customer Experience at SSCL—a multi-award-winning public sector provider with a five-star CCMA accreditation. Marco shares insights on how SSCL has achieved industry-leading staff retention by fostering a strong…
ค้นหาตอนที่ผ่านมา
ค้นหาตอนที่ผ่านมาของ IRIS Pod - IRIS Audio Technologies
ตอนก่อนหน้านี้ 🔗
In this episode of the IRIS Pod, IRIS COO Tom is joined by award winning Sigma Connected’s Chief Strategy Officer, Peter Doveren. Listen as they discuss what it takes to excel in the world of CX, predict future trends as well as discussing the company ethos that resulted in Sigma being named ‘Best …
In this episode of the IRIS Pod, host Tom is joined by IRIS CEO Jacobi Anstruther and IBPAP President & CEO Jack Madrid. They delve into the role of generative AI in the call center industry in the Philippines, emphasising the necessity of embracing technology and developing infrastructure to s…
In this episode of our CX24 Series on the IRIS Pod, Tom Darnell and Simon Broadbent, Senior VP at NICE, discuss all things artificial intelligence in customer experience – from recognising its value to enabling transformations in the customer journey.
#cx #ax #customerservice #customerexperience …
In this episode of the CX24 series, Tom Darnell speak to Helen Beaumont Manahan about improving the customer experience by first improving the agent experience - find out how this works and why this works on the IRIS pod.
In this episode of our CX24 Series on the IRIS Pod, Tom Darnell and Dave D’Arcy discuss the future of BPOs and call centres in less traditional locations. D’Arcy gives an insight into the benefits of fostering growth and talent away from major cities.
In this episode of our CX24 series on the IRIS Pod, Tom Darnell and William Carson of Ascensos, talk about the exciting changes in Customer Experience (CX) in 2024, the critical role call centres play in a brand strategy, and give us a sneak peek into what's coming next.
In our newest series, CX trends 2024, Tom talks to industry titans as they dive into the dynamic world of Customer Experience, exploring cutting-edge tech, the power of brand impressions, the influence of location, the magic of partnerships, and beyond! Our second guest, Steve McSherry from Daktela…
In our newest series, CX trends 2024, Tom talks to industry titans as they dive into the dynamic world of Customer Experience, exploring cutting-edge tech, the power of brand impressions, the influence of location, the magic of partnerships, and beyond! Our first guest, Contact Centre Consultant, N…
We are thrilled to be working with Awaken Intelligence! This partnership empowers us to deliver an unparalleled market offering, harnessing the power of voice isolation and cutting-edge speech analytics. Read our announcement to find out more:https://www.awaken.io/resources/news-and-pr/awaken-intel…
ข้อสงวนสิทธิ์: พอดแคสต์และอาร์ตเวิร์คที่ฝังอยู่ในหน้านี้มาจาก Tom Darnell ซึ่งเป็นทรัพย์สินของเจ้าของและไม่มีส่วนเกี่ยวข้องหรือรับรองโดย Listen Notes, Inc.
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ค้นหาตอนที่ผ่านมา
ค้นหาตอนที่ผ่านมาของ IRIS Pod - IRIS Audio Technologies
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