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In this engaging episode, we sit down with Barbara Khozam, the dynamic founder of Barbara Khozam Speaking and Consulting, known for her "High Energy/High Impact" approach to professional speaking and training. As an award-winning international speaker, Barbara shares insights from her extensive experience, having delivered over 1700 presentations in twelve countries. Our conversation will delve into her unique journey from a career in chemistry to becoming an acclaimed customer service consultant, highlighting her passion for bringing manners back to business.
Barbara will discuss why customer service is more critical than ever, especially in a world increasingly shifting to remote interactions. She'll explore the importance of recognition in a stay-at-home environment and the significance of connecting authentically with employees, coworkers, and customers. We'll also dive into practical strategies for managing emotions and thriving under pressure, as well as handling difficult customer interactions.
With her unique perspective, Barbara will tackle pressing questions such as the evolving nature of customer rudeness, the role of leadership in customer service, and the impact of social media on the customer experience. She'll provide actionable tips that listeners can immediately apply to enhance their service approach. Additionally, Barbara will shed light on why her consultancy is highly sought-after in the healthcare industry and the range of services she offers.
Join us for this enlightening episode to learn from Barbara's wealth of knowledge and experience. Whether you're in business, healthcare, or simply looking to improve your interpersonal skills, this conversation is sure to inspire and offer valuable takeaways. Don't miss out on discovering how you can make a significant difference in your professional and personal interactions through exceptional customer service.
Disclaimer: Not advice. Educational purposes only. Not an endorsement for or against. Results not vetted. Views of the guests do not represent those of the host or show. Do your due diligence.
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