Customer Service The Myth and Reality with Barbara Khozam
As the founder of Barbara Khozam Speaking and Consulting, Barbara is an internationally recognized speaker and trainer having delivered over 1700 presentations to 75,000 people in 12 countries on Customer Service, Patient Experience, Leadership, and Communication. Barbara is known for her “High Ene…
What I Learned Mystery Shopping the Patient Experience
In this week’s episode of the Healthcare Experience Matters Podcast, we are joined by Barbara Khozam, a Certified Patient Experience Professional (CPXP), and “professional patient.”
Barbara shares insights into her deep involvement in healthcare through mystery shopping the patient experience. As…
Customer Service The Myth and Reality with Barbara Khozam
As the founder of Barbara Khozam Speaking and Consulting, Barbara is an internationally recognized speaker and trainer having delivered over 1700 presentations to 75,000 people in 12 countries on Customer Service, Patient Experience, Leadership, and Communication. Barbara is known for her “High Ene…
#638 - Elevating Customer Service: A Conversation with Barbara Khozam
In this engaging episode, we sit down with Barbara Khozam, the dynamic founder of Barbara Khozam Speaking and Consulting, known for her "High Energy/High Impact" approach to professional speaking and training. As an award-winning international speaker, Barbara shares insights from her extensive exp…
Ep 82 - How To Deliver an Extraordinary Patient Experience with Barbara Nyland Khozam
Do your team members deliver great customer service all the time?
No matter how well functioning your private practice is or how talented your team may be, if your patients do not feel that they had a good experience at your practice then they won't come back.
What's worse? They might tell others n…
Exceeding Expectations in Occupational Health: An Interview with Barbara Khozam
Exceeding Expectations in Occupational Health: An Interview with Barbara Khozam
In this episode of the 'Fit for Duty' podcast, host, Dr. Larry Earl, interviews customer service expert, Barbara Khozam, on strategies to improve customer service in occupational medicine. Discussions focus on challenge…
Ep. 11 - Service With A Smile
Summary
In this episode, I chat with customer experience guru Barbara Khozam. She underlines how top leadership sets the tone for exceptional guest (student) experiences within a school. We talked about the importance of clear customer service processes and the positive outcomes of acknowledging a…
How to Make Your Team Unstoppable: Insights from Barbara Khozam
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Jaclyn Strominger chats with Barbara Khozam in a lively discussion about the vital connection between leadership and customer service. Barbara, a former chemist turned leadership trainer, shares her journey from the lab to the stage, highlighting her insights on what makes teams un…
Reset Your Customer Experience: Why Systems Fail Without Human Connection With Barbara Khozam
What’s broken in customer experience today—and why does it feel harder than ever to get real help?
In this episode of Time to Reset, customer experience expert Barbara Khozam reveals why businesses are losing customers despite better technology, faster systems, and more automation than ever befor…
179. How Clear Communication Elevates Customer Service with Barbara Khozam
Customer service is rarely won in the big moment.
It’s won in the pause before you respond.
In the tone you choose. In whether the other person feels heard, respected, and understood.
Today, I’m talking with Barbara Khozam about customer service, communication, respect, and why listening is still o…
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