The Learning Experience Ops Show
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The Learning Experience Ops Show

ABOUT THIS PODCAST 🔗

The Learning Experience Ops Show is a series of real conversations with the people building and running the systems that make learning work—across higher education, K–12, healthcare, clean energy, corporate L&D, and beyond.

Each episode explores how learning teams are adapting to massive change: what’s working, what’s breaking, and what’s next. Guests share their strategies, tools, and stories from the front lines of Learning Experience Operations (LX Ops)—the evolving discipline where design, technology, and organizational systems meet.

At its core, the show is about one big idea: learning gets better when it’s built on a clear, repeatable process that’s ready for whatever comes next.

Education
Hosts:
Update frequency:
biweekly
Average audio length:
46 minutes
Guest interviews
English
United States
32 episodes
since Oct. 15, 2025
episodic
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IN THIS PODCAST 🔗

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LATEST EPISODE 🔗

Episode 31: Start With Profit, Not the Program- Jonny Havey on Turning Learning Into a Measurable Competitive Advantage That Leadership Actually Funds

Episode 31: Start With Profit, Not the Program- Jonny Havey on Turning Learning Into a Measurable Competitive Advantage That Leadership Actually Funds

· transcript
Summary In this conversation, Jason Gorman talks with Johnny Havey, founder of eLearning Partners, a former CPA and IT auditor at PricewaterhouseCoopers who pivoted into learning after a lackluster continuing education experience that checked the compliance box but taught him almost nothing. The he…
00:51:55
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PREVIOUS EPISODES

Episode 30: What the Field Looks Like When You Are Just Getting Started: Alex Bayer and Henri Maindidze on Opportunity, Threat, and the Skills That Actually Prepare You for This Work

Episode 30: What the Field Looks Like When You Are Just Getting Started: Alex Bayer and Henri Maindidze on Opportunity, Threat, and the Skills That Actually Prepare You for This Work

· transcript
Summary In this conversation, Jason Gorman talks with Alex Bayer and Henri Maindidze, two professionals entering the learning field from very different directions. Alex, an emergency room nurse and EMS instructor draws a striking parallel between clinical triage and the diagnostic process of instru…
00:42:40
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Episode 29: Nobody Says I Want to Be an Instructional Designer When I Grow Up- Emily Johnson and Andrew Fassett on Accidental Careers, Broken Systems & Deciding to Fix Something That Was Not Working

Episode 29: Nobody Says I Want to Be an Instructional Designer When I Grow Up- Emily Johnson and Andrew Fassett on Accidental Careers, Broken Systems & Deciding to Fix Something That Was Not Working

· transcript
Summary In this conversation, Jason Gorman talks with Emily Johnson and Andrew Fassett, two professionals who are newer to the learning design field but bring deep experience from very different backgrounds. Emily saw firsthand how students and teachers lacked the support they needed. Andrew recogn…
00:46:12
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Episode 28: What Hiring Managers Want From Instructional Designers Right Now- Kristen Bourgault on AI Literacy, Core Skills, and the Three Buckets Every ID Needs to Cover

Episode 28: What Hiring Managers Want From Instructional Designers Right Now- Kristen Bourgault on AI Literacy, Core Skills, and the Three Buckets Every ID Needs to Cover

· transcript
Summary In this conversation, Jason Gorman talks with Kristen Bourgault, director of instructional design programs at Quinnipiac University, where she co-developed and has taught in a fully online master's and certificate program for the past 12 years. With 25 years in higher education and nonprofi…
00:49:40
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Episode 27: Quality Is Not a Destination: Brenda Boyd on Continuous Improvement, ROI in Higher Ed, and the Frameworks That Make Better Learning Possible

Episode 27: Quality Is Not a Destination: Brenda Boyd on Continuous Improvement, ROI in Higher Ed, and the Frameworks That Make Better Learning Possible

· transcript
Summary In this conversation, Jason Gorman talks with Brenda Boyd, founder of Practice Learning and a former senior leader at Quality Matters for more than 14 years. They discuss what quality actually means in online education, why standards should read like carrots rather than sticks, and how her …
00:59:09
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Episode 26: From AI Disorientation to Traction: Hamit Hamutcu on the Six-Month Shift in How Educators Are Thinking and Talking About AI

Episode 26: From AI Disorientation to Traction: Hamit Hamutcu on the Six-Month Shift in How Educators Are Thinking and Talking About AI

Summary In this conversation, Jason Gorman talks with Hamit Hamutcu, founder of AIx Ed, an event and community platform that brings together K-12 teachers, university leaders, ed tech founders, and policymakers to make sense of what AI means for education. They discuss the striking leap in maturity…
00:43:27
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Episode 25: The Talent Crisis Is Not a Skills Shortage- Anand Shekhar and Ram Iyer on What AI Is Doing to Labor Market Value and the Human Capabilities That Survive It

Episode 25: The Talent Crisis Is Not a Skills Shortage- Anand Shekhar and Ram Iyer on What AI Is Doing to Labor Market Value and the Human Capabilities That Survive It

· transcript
Summary In this conversation, Jason Gorman talks with Anand Shekhar and Ram Iyer, co-founders of ClaraLearn, a workforce intelligence platform built on a thesis that runs against the grain: the global talent crisis is not a skills shortage but a clarity shortage. Anand and Ram explain how AI is col…
00:40:06
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Episode 24: Toward a Skills Roadmap for Learning Professionals- James Altman on 197 Survey Responses, Three Tiers, and the Crucial Work Ahead

Episode 24: Toward a Skills Roadmap for Learning Professionals- James Altman on 197 Survey Responses, Three Tiers, and the Crucial Work Ahead

· transcript
DOWNLOAD THE JLX FUTURE SKILLS SURVEY REPORT: https://jackrabbitlx.com/fss_report/ Summary In this conversation, Jason Gorman and James Altman unpack the findings of the JLX Future Skills Survey, which asked 197 learning professionals across six regions and multiple sectors to rate nine skills o…
00:51:20
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Episode 23: Brain Fry Is Real and Organizations Are Causing It: Heather Xu on Cognitive Burden, Pace Gaps, and the Human Cost of Too Much AI Too Fast

Episode 23: Brain Fry Is Real and Organizations Are Causing It: Heather Xu on Cognitive Burden, Pace Gaps, and the Human Cost of Too Much AI Too Fast

· transcript
Summary: In this conversation, Jason Gorman and Heather Xu dig into the human side of AI transformation and the growing pace gap between technology, people, and organizations. Heather is the founder of Design for Flow and a former director at KPMG. They explore why learning teams must shift from be…
00:48:13
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Episode 22: The Shadow Curriculum Is Already Here- Adarsh Lathika on What Happens When Learners Stop Waiting for Institutions and Start Building Their Own Systems

Episode 22: The Shadow Curriculum Is Already Here- Adarsh Lathika on What Happens When Learners Stop Waiting for Institutions and Start Building Their Own Systems

· transcript
Summary In this conversation, Jason Gorman and Adarsh Lathika explore what happens to human capability when AI starts doing more of the thinking. Adarsh, a strategy and learning systems practitioner, introduces concepts like the shadow curriculum, cognitive debt, and the Anatomy of Work framework t…
00:39:10
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