ABOUT THIS PODCAST 🔗
The Intern is a podcast for the people running travel businesses.
We're Abby Klein, Grace Van Hollebeke, and Katie Williams, and building Tern puts us in conversation with the agency owners, host executives, founders, suppliers, and investors shaping where the industry goes next.
Each episode is about how these leaders run their businesses and what they've learned leading through change.
At Tern, we're always learning from others, so we're taking the intern seat to learn from these leaders alongside you.
Update frequency:
every 12 days
Average audio length:
33 minutes
English
United States
4 episodes
since Sept. 9, 2026
episodic
IN THIS PODCAST 🔗
LATEST EPISODE 🔗
Grace and Abby sit down with Lauren Smith, founder and CEO of Modern Travel, a Canadian host agency that has reported 433% year over year growth, to talk about why clear processes give advisors more freedom, not less.
Lauren shares how she runs onboarding and her whole agency out of Slack, and why …
PREVIOUS EPISODES 🔗
Katie and Abby sit down with Danny Dobrott, Senior Director of Network Success and Sales at Avoya Travel, to talk about how he gets 2,500 advisors to adopt AI and new tools.
His view: don't hand advisors your prompts. Make them build their own systems, because that's the only way they'll use them.…
Katie and Abby talk with Jenn Lee, President and Chief Marketing Officer of Travel Planners International, about the 3 back office systems TPI built and why she killed the third one 6 weeks after launch.
See why Jenn argues a host agency's job isn't to build technology. It's to pick it, pay for it…
Welcome to the very first episode of The Intern.
Every other week, Abby Grace, and Katie will interview leaders across travel, tech, and business, so you can take their learnings back to your own business.
You have seen all episodes of this podcast
Disclaimer: The podcast and artwork embedded on this page are from Tern Software Inc., which is the property of its owner and not affiliated with or endorsed by Listen Notes, Inc.
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