ABOUT THIS PODCAST 🔗

Update frequency:
monthly
Average audio length:
31 minutes
Guest interviews
English
United Kingdom
89 episodes
since Jan. 13, 2023
episodic

LATEST EPISODE 🔗

The People Keeping Us Safe: Satia Rai on Safety, Visibility and Purpose  Security professionals are everywhere. In our hospitals, shopping centres, supermarkets, workplaces, transport hubs, major events and some of the UK’s most sensitive infrastructure. Yet the scale, capability and importance …

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AI is moving quickly, but many organisations are still struggling to turn experimentation into genuine business value. In this episode of The Impact Room, Michelle Ansell speaks with Maggie Sarfo, who helps growth-focused organisations and leadership teams connect AI ambition to measurable commerc…
Sean Keane, Co-Founder of Service Economics, joins Michelle Ansell on The Impact Room to discuss why many organisations are unintentionally designing inefficient service systems, and how this is impacting cost, customer experience and operational performance. Drawing on extensive experience in reg…
In this episode of The Impact Room, Michelle Ansell speaks with Hannah Awonuga, award-winning culture, talent and inclusion expert, LinkedIn Top Voice for Gender Equality and advisor to leaders navigating organisational growth. Hannah specialises in helping scale-up businesses design and embed inc…
Dr Abbey Atkinson joins Michelle Ansell to unpack the structural, cultural and historic forces that shape gender inequality in the UK insurance sector. Drawing from extensive doctoral research and her own industry career, Abbey explains why progress is slowing, what organisations misunderstand abou…
In this episode, The Impact Room welcomes Thomas Moore, COO at Custom Connect, to discuss the realities of operational leadership and the evolving outsourcing landscape. Thomas shares his journey from frontline call-centre agent to COO, offering practical insight into: • The leadership lessons tha…
In this episode of The Impact Room, Michelle Ansell is joined by Carole Layzell, an experienced banking, digital and customer leader who built her career from leaving school at 16 to becoming a Managing Director at Barclays before moving into NED and advisory roles. Carole shares candid reflection…
Is SEO still relevant in an AI-driven world? Ben Rees, marketing leader, Chief Marketing Officer joins Perry Fletcher in The Impact Room to explore why traditional search tactics are losing their edge and how Answer Engine Optimisation (AEO) and Generative Engine Optimisation (GEO) are redefining…
In this episode of The Impact Room, Michelle Ansell speaks with Lyndon Purnell, a seasoned Chief Information Officer and fractional technology leader with more than two decades of experience across digital, cyber security, data and large-scale transformation. Together they cover: • The real role o…
Are customer surveys still fit for purpose? Adam Elliott, proven Customer Insight Director, Operational Excellence and CX Leader working with brands E.On, Aviva, National Grid joins Perry Fletcher in The Impact Room to explain why traditional survey-based metrics like NPS are becoming obsolete, ho…
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