ABOUT THIS PODCAST 🔗
Welcome to The CX Breakroom, Infobip’s podcast where we step away from the slides and talk about what’s really changing in customer experience.
Each month our host, Kim Johal, sits down with industry leaders from across Europe, Africa and the Middle East, to unpack the big shifts shaping the industry, from agentic AI to the realities of running modern customer engagement.
If you want real‑world conversations about everything CX, subscribe to join us in the breakroom for your monthly CX reset.
Each month our host, Kim Johal, sits down with industry leaders from across Europe, Africa and the Middle East, to unpack the big shifts shaping the industry, from agentic AI to the realities of running modern customer engagement.
If you want real‑world conversations about everything CX, subscribe to join us in the breakroom for your monthly CX reset.
Hosts:
Update frequency:
monthly
Average audio length:
24 minutes
Guest interviews
English
United States
7 episodes
since March 3, 2026
episodic
LATEST EPISODE 🔗
In this episode of The CX Breakroom (EMEA), host Kim Johal is joined by Dr Greg Davies (Head of Behavioural Finance at Oxford Risk) to explore why insurance decisions are far less rational than they might appear, and how behavioural science and AI can help insurers design customer experiences aroun…
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Search past episodes of The CX Breakroom.
PREVIOUS EPISODES 🔗
In this episode of The CX Breakroom (EMEA), host Kim Johal is joined by Andro Galinovic (Chief Information Security Officer at Infobip) and Imraan Kharwa (Regional Data Protection Officer at Infobip) to unpack the hidden infrastructure behind every customer message, and why understanding it has nev…
In this episode of The CX Breakroom (EMEA), host Kim Johal is joined by Lelen Udayan (Head of Customer: Marketing at Ackermans) and Lauren Potgieter (Country Manager, South Africa at Infobip) to explore one of the biggest questions facing CX leaders today: which new customer engagement channels act…
In this episode of The CX Breakroom (EMEA), host Kim Johal is joined by Michael Heath (Senior CRM & Fan Engagement Manager at TGR Haas F1 Team) and Zeljka Stiblik (Head of AI Product Solution Engineering at Infobip) to explore how fan engagement is evolving, and what it takes to build meaningfu…
In this episode of The CX Breakroom (EMEA), host Kim Johal is joined by Julian Dawkins (Principal Product Marketing Manager at Infobip) and Zeid Shubailat (Sales Director at Infobip) to unpack the key insights from Infobip’s 2026 Messaging Trends Report, and what they mean for CX leaders across Eur…
In the very first episode of The CX Breakroom (EMEA), host Kim Johal sits down with Krešo Žmak (Chief Innovation Officer, Infobip) and Ben Lewis (VP of Marketing and Growth, Infobip) to unpack one of the most talked-about shifts in customer experience today: Agentic AI.
From the early days of branc…
Welcome to the CX Breakroom, Infobip’s podcast where we step away from the slides and talk about what’s really changing in customer experience.
Each month our host, Kim Johal, sits down with industry leaders from across Europe, Africa and the Middle East, to unpack the big shifts shaping the indus…
You have seen all episodes of this podcast
Disclaimer: The podcast and artwork embedded on this page are from Infobip, which is the property of its owner and not affiliated with or endorsed by Listen Notes, Inc.
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