ABOUT THIS PODCAST 🔗
At the intersection of AI and CX is the Agentic Wave. Every other week, Latané Conant, Chief Market Officer of Parloa, brings together the passionate, customer-obsessed executives riding the intersection of AI and CX. Expect 20 minutes of real talk on governance, technology, and the culture that will lead teams through the once-in-a-generation shift in customer experience.
Hosts:
Update frequency:
biweekly
Average audio length:
27 minutes
Guest interviews
English
United States
8 episodes
since July 29, 2026
episodic
IN THIS PODCAST 🔗
LATEST EPISODE 🔗
The teams getting AI right are the ones who work cross-functionally.
Brian Blackader, Partner at McKinsey & Company, joins Latané on The Agentic Wave. Brian has spent 20 years focused on operations, with a specialty in service. Today, Brian works with clients navigating the AI transformation s…
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PREVIOUS EPISODES 🔗
Do you know what’s happening behind Door #1 of your AI?
Justin Robbins, Founder and Principal Analyst at Metric Sherpa, joins Latané on The Agentic Wave. Parloa and Metric Sherpa just concluded a CX Observability study with CX operators and executives and uncovered some striking realizations around…
You can’t learn to ride a bike at a seminar. You can’t learn how to effectively leverage AI by watching it.
Dr. Corina Taban, CEO of 934 Advisors, joins Latané on The Agentic Wave. Corina has dedicated her career to empowering business leaders to guide their teams through the AI transformation.
Sh…
The best businesses deploying agentic CX today aren’t just looking at the cost-out play. They’re turning CX programs into revenue engines.
Mark Niemiec, CRO of SAP Customer Experience, joins Latané on The Agentic Wave. Parloa and SAP recently announced a partnership that empowers SAP customers to …
Is your AI vendor delivering a French Laundry experience, or a Cheesecake Factory experience?
Matt Dixon, Founding Partner of DCM Insights and author of The Jolt Effect, Effortless Experience, and The Challenger Sale, joins Latané on The Agentic Wave. Matt has spent his career identifying what del…
The shift from reactive to proactive service is finally here.
On this pilot episode of The Agentic Wave, Mike Gathright, Chief Customer Officer of HealthEquity, shares how his team is leveraging voice AI to not only anticipate, but act on customer needs.
He and Latané discuss:
How HealthEquity …
At the intersection of AI and CX is the Agentic Wave. A shift McKinsey estimates could be worth TRILLIONS of dollars.
Ready to unlock that opportunity?
Every other week, Latané Conant, Chief Market Officer of Parloa, explores what it takes to confidently lead the biggest CX transformation in a ge…
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Disclaimer: The podcast and artwork embedded on this page are from Parloa, which is the property of its owner and not affiliated with or endorsed by Listen Notes, Inc.
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