ABOUT THIS PODCAST 🔗

Update frequency:
every 4 days
Average audio length:
8 minutes
English
United States
19 episodes
since July 23, 2026
episodic

LATEST EPISODE 🔗

What happens when the only person who knows how something works suddenly isn’t available? Every business has tribal knowledge—the processes, workarounds, instructions, and little details that live inside someone’s head instead of somewhere the entire team can access. It works… until that person tak…

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PREVIOUS EPISODES

How many times have you answered the same question, fixed the same mistake, explained the same process, or hunted down the same information? Those little repetitive problems may only take a few minutes each—but across a week, a month, or an entire business, they become expensive. In this episode of…
Every business will eventually disappoint a customer. A shipment will arrive late. An email will get missed. Technology will fail. An employee will make a mistake. Something won’t work the way it was supposed to. The companies that earn lasting loyalty aren’t necessarily the ones where nothing ever…
Businesses put enormous amounts of energy into winning new customers. Advertising. Content. Sales calls. Emails. Proposals. Meetings. Follow-up. Then the customer finally buys—and everyone immediately starts looking for the next new lead. But what if the first sale isn’t the real victory? In this e…
Your happiest customers may love your business, leave five-star reviews, buy from you again and again—and still never refer a single person. The problem usually isn’t that they’re unwilling to recommend you. It’s that your business never made the next step obvious or easy. In this episode of The 10…
A prospect goes quiet. An email goes unanswered. A proposal sits untouched. Most businesses eventually assume the same thing: They must not be interested. But silence doesn’t always mean no. Sometimes people are simply busy—and the business that stays thoughtfully connected is the one they remember…
Before someone buys your product, signs your proposal, books an appointment, or enters their credit card number, they usually buy something else first: trust. In Episode 11 of The 10-Minute Advantage, Robert kicks off the new Winning Customers series by exploring why trust may be one of the most po…
Being busy doesn’t always mean you’re making progress. In this episode of The 10-Minute Advantage, Robert explores the 80/20 Rule and how identifying the small number of activities that create the biggest results can transform the way you work. You’ll learn how to separate high-impact “needle mover…
Your website doesn’t need to impress everyone who visits it. It needs to help them take the next step. In Episode 10 of The 10-Minute Advantage, Robert wraps up the Working Smarter series by tackling one of the most misunderstood tools in business: your website. Too many businesses build websites l…
Your CRM should do a lot more than store names, email addresses, and phone numbers. It should remember what you can’t, keep opportunities from slipping through the cracks, and help you build stronger relationships at scale. In this episode of The 10-Minute Advantage, Robert breaks down why a great …
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