ABOUT THIS PODCAST 🔗
Delight your customers, reduce errors, and increase repeat business. Take your operations from ordinary to extraordinary.
The McClaskey Excellence Institute bring you the Operations Experts, a podcast with hosts David McClaskey, Founder and President of the McClaskey Excellence Institute and Billy Schaefer, Vice-President of the McClaskey Excellence Institute. Combined, they have over 80 years of operations excellence experience to help companies deliver their products and services 100% right, every time.
The McClaskey Excellence Institute bring you the Operations Experts, a podcast with hosts David McClaskey, Founder and President of the McClaskey Excellence Institute and Billy Schaefer, Vice-President of the McClaskey Excellence Institute. Combined, they have over 80 years of operations excellence experience to help companies deliver their products and services 100% right, every time.
Update frequency:
every 16 days
Average audio length:
35 minutes
Guest interviews
Video podcast
English
United States
10 episodes
since July 28, 2025
episodic
IN THIS PODCAST 🔗
LATEST EPISODE 🔗
In this episode, Joe Alexander, the former Dean of the University of Northern Colorado Monfort College of Business, will tell how he was one of the leaders in a 20-year effort that resulted in the college becoming the only College of Business to win the country's award for role model excellence, th…
SEARCH PAST EPISODES
Search past episodes of Operations Experts.
PREVIOUS EPISODES 🔗
In this episode of Operations Experts, David McClaskey and Billy Schaefer break down what truly makes strategic planning work. David shares lessons from 50+ years of helping organizations—from single-person companies to multi-unit enterprises—use strategic planning to focus their teams, align their…
Meet Deric Rosenbaum, President of Groucho’s Deli. Founded in 1941, Groucho’s is a beloved restaurant brand with more than 30 locations across the Southeast—and a legacy that spans 85 years. Hear how Deric blends technology and hospitality to drive consistency, empower franchisees, and create a cul…
Meet Eric Latham, Co-Founder and Owner of Johnson City Brewing Company. What started as a home-brewing hobby has grown into a thriving community business with multiple locations across East Tennessee. Hear how Eric and his wife Kat built a company rooted in community and creativity—expanding produc…
Meet Alex Nikitin, Founder of Salamander Equity Partners. His company spans retail, food service, tequila production, fintech, and more—employing hundreds across the U.S. and abroad. Hear how Alex transformed his multi-industry organization by implementing clear systems and a culture built on accou…
Meet Joe Ignace, Founder & CEO of Velocity 360, a rapidly growing CRM and lead generation platform helping businesses streamline sales, recruiting, and operations. In this episode, Joe shares how building repeatable systems and automating tasks empowers entrepreneurs to scale faster and more ef…
Meet Trace Miller, CEO & Founder of Konala. Launched in 2023, Konala is a rapidly growing healthy fast-food chain with three locations in Idaho and Washington and over 20 more in development nationwide. With a mission to make healthy eating as delicious and convenient as possible, Konala focuse…
Meet Chuck Gault, President of Max Coating. Based in Birmingham, Alabama, Max Coating provides coat finishing for automotive suppliers and has built its success on operational excellence. In this episode, Chuck shares how implementing clear expectations, focusing on 100% accuracy, and applying less…
Meet Jeff Boland, Director of Operations for Mac's Hospitality, a BBQ restaurant group in North and South Carolina. Hear their story and how the steps they took to improve their processes using a 100% mindset.
Get to know the Operations Experts: David McClaskey, President and Founder of the McClaskey Excellence Institute, and Billy Schaefer, Vice-President of the McClaskey Excellence Institute. Learn about their journey with operations excellence and how they work with leaders to take their company's ope…
Disclaimer: The podcast and artwork embedded on this page are from McClaskey Excellence Institute, which is the property of its owner and not affiliated with or endorsed by Listen Notes, Inc.
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