Inside The Workflow

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In this episode of Inside the Workflow, I'm thrilled to welcome Matt Bond, the Director of Customer Support at Algolia. With over 13 years in customer support, Matt has been instrumental in ensuring great customer outcomes and experiences. He started his career in customer service at a young a…

In this episode of Inside the Workflow, I'm thrilled to welcome Jay Nathan, the CEO of Balboa Solutions. Jay is a tech executive and entrepreneur with over 20 years of experience in driving customer success and growth in the SaaS industry. Notably, he has conducted over 350 interviews through …

In this episode, we sit down with Nicholas Thompson, CEO of The Atlantic and former Editor-in-Chief of Wired, to explore his path from student newspaper founder to leading one of the most influential media organizations in the world. With a deep understanding of journalism, tech innovation, and bus…

In this episode of Inside the Workflow, Scott welcomes Nick Francis, Co-founder and CEO of Help Scout, for a deep, thoughtful conversation on entrepreneurship, customer support, product vision, and doing hard things—both in business and life.Nick shares the 14-year journey of Help Scout, from its e…

In this episode, we sit down with Dan O’Leary, Sr. Director of Strategic Partnerships at Box, to explore his journey from building SaaS partnerships at Meta to leading strategic growth initiatives at Box. With deep expertise in partner ecosystems, AI-driven collaboration, and enterprise SaaS, Dan s…

In this episode, we sit down with Gil Lara, Chief Creative Officer and co-founder at Sprout Social, to discuss his nearly 15-year journey with the leading social media management platform. From his early days in street art and event design to building a creative culture at Sprout, Gil shares the ev…

In this episode, we sit down with Philippe Mesritz, a Fractional Chief Customer Officer and former General Manager at Community Brands, known for transforming SaaS organizations and driving customer retention. Philippe shares his journey from web design and system administration to leading customer…

In this episode of Inside the Workflow, we sit down with Ashley Smith, GP and Founder of Vermillion Cliffs Ventures. With a track record of driving growth at Twilio, GitLab, and GitHub, Ashley has now turned her focus to investing in early-stage technical founders. We explore her journey from start…

In this episode, we’re excited to welcome Todd Baylis, Chief Customer Officer at Bloomerang, to discuss his journey as an entrepreneur, his leadership philosophy, and the future of nonprofit technology. From founding Qgiv to driving innovation at Bloomerang, Todd shares how he’s transforming donor …