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ABOUT THIS PODCAST 🔗
Welcome to Decoded by Threado where we chat with founders, support and community leaders.
We talk about how to do great customer/community support at the intersection of AI, unpack unconventional methods to do support and community building. Together, we dissect, decode, and dive deeper into how they had successfully built stellar teams before and/or building them now.
We are building an exclusive community for founders, support and community leaders. Join - https://www.threado.com/community
We talk about how to do great customer/community support at the intersection of AI, unpack unconventional methods to do support and community building. Together, we dissect, decode, and dive deeper into how they had successfully built stellar teams before and/or building them now.
We are building an exclusive community for founders, support and community leaders. Join - https://www.threado.com/community
Hosts:
Update frequency:
every 19 days
Average audio length:
53 minutes
Guest interviews
English
United States
49 episodes
since Dec. 2, 2022
episodic
LATEST EPISODE 🔗
In this episode of Decoded by Threado AI, we interview Hannah Millar, a seasoned leader in customer support with over two decades of experience. They discuss the evolution of customer support, the impact of AI, the importance of team dynamics, and the integration of support insights across organiza…
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Search past episodes of Decoded by Threado AI.
PREVIOUS EPISODES 🔗
Meet Rachel Wu, Senior Manager of Technical Support at Iterable. With over a decade of experience, she's navigated everything from software engineering to retail sales before landing in customer support. Her journey may seem unconventional, but it’s this blend of skills that makes her a standout in…
🤙 About the guest - Giulio is the Customer Care Director at Playtomic. He has spent years building and managing multicultural teams for both B2B and B2C customers.
🤙 Timestamps - 00:00 - Introduction and Background06:30 - Overview of Playtomic09:28 - Common customer queries11:09 - Achieving a high…
🤙 About the guest - Kallen is the Director of Support at Airbase. He has over a decade of experience in building and managing customer support teams, especially in B2B SaaS companies
🤙 Timestamps03:06 - Challenges and benefits of remote support
08:47 - Unique challenges of customer support for …
🤙 About the guest - Brittany is a seasoned customer support leader with over a decade of experience. She's held support leadership roles at companies like Brio Systems, Nerd Fitness, and Fracture. She's also been the director of event operations at Support Driven. 🤙 Timestamps -
01:41 - Brittany's …
🤙 About the guest - Neal Travis is the creator and host of Growth Support and is creating a resource library for support professionals across the globe. He is also a support leader at the Academy to Innovate HR.
🤙 Timestamps 00:47 - Neal's introduction02:38 - The evolution of the customer support…
🤙 About the guest - Dave Chapman is a Senior Customer Advocate at Buffer. He has been with Buffer for nearly a decade now. He works at the intersection of tech, social media and marketing and focuses on work culture, product management, communication and wellness.
He has also worked at Apple Retail…
🤙🏻 About the Guest - Peter Peart is the founder of Scale-Upp.uk. He has 17+ years of firsthand startup and scale-up expertise with various orgs to improve their internal processes. He is also an advisor and a mentor. 🤙🏻 Timestamps - 01:25 - Peter's career highlights till now04:56 - The mindset of h…
![[Special Episode] Lauren Fearn - AI in Customer Support from the Director of Support at Zapier](https://cdn-images-3.listennotes.com/podcasts/decoded-by-threado/special-episode-lauren-fearn-sfgA9ENTqxW-XCes1KPfqcZ.1400x1400.jpg)
🤙🏻 About the Guest - Lauren Fearn is the Director of Support at Zapier. She has been with the Zapier support team for more than five years and has over a decade of experience in building customer support teams in companies like Madgex, BrightLocal, Create[dot]net
🤙🏻 Timestamps - 00:48 - Intro of La…
Disclaimer: The podcast and artwork embedded on this page are from Threado, which is the property of its owner and not affiliated with or endorsed by Listen Notes, Inc.
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