ABOUT THIS PODCAST 🔗
News and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.
Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team.
Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk.
Hosts:
Update frequency:
semiweekly
Average audio length:
19 minutes
Guest interviews
English
United Kingdom
555 episodes
since Dec. 18, 2020
episodic
AUDIENCE OF THIS PODCAST 🔗
~88.66% of listeners are from United States.
🇺🇸
US
88.66%
🇵🇭
PH
2.95%
🇲🇽
MX
1.47%
🇵🇹
PT
1.47%
🇦🇺
AU
0.98%
🇧🇷
BR
0.98%
🇵🇪
PE
0.49%
🇬🇧
GB
0.49%
🇫🇷
FR
0.49%
🇮🇶
IQ
0.49%
🇨🇦
CA
0.49%
🇩🇪
DE
0.49%
🇮🇳
IN
0.49%
Others
0.06%
* Data source: directly measured on Listen Notes. real-time
LATEST EPISODE 🔗
In this CX Today interview, Rhys Fisher, Associate Editor at CX Today, speaks with Suzie Dieth, VP and Chief Experience Officer at NRG, about why churn should concern every customer experience leader. In deregulated energy markets, customers have plenty of options and can switch providers with rel…
PREVIOUS EPISODES 🔗
In this CX Today interview, Rhys Fisher, Associate Editor at CX Today, speaks with Kim Johal, Retail Specialist at Infobip, about WhatsApp’s growing role in UK retail customer engagement. Infobip’s research points to a shift away from one-way notifications and toward richer conversations across se…
Are customer experiences becoming too clunky for the way people now want to communicate?In this CX Today interview, Rob Wilkinson speaks with Peter Bell, VP of Marketing, EMEA at Twilio, about how voice is changing the way consumers interact with technology, and what that means for brands designing…
In this CX Today interview, Rhys Fisher, Associate Editor at CX Today, speaks with Russell White, Transformation Lead at Bluecrest, and Reece Harper, Account Executive at NiCE. Bluecrest has moved from reviewing a sample of calls to analyzing every customer interaction through NiCE CXone. The conv…
In this CX Today interview, Rhys Fisher, Associate Editor at CX Today, speaks with Christina Augustine, COO of Bloomreach, about the growing impact of AI on product discovery, personalization, and retailer loyalty. With shoppers increasingly asking ChatGPT, Gemini, and Claude where to buy, the con…
Are contact center buyers still using yesterday’s criteria to make tomorrow’s technology decisions?In this CX Today interview, Rob Wilkinson speaks with Keith Dawson, Research Director at ISG, about what contact center leaders should prioritize in 2026 as artificial intelligence, automation, analyt…
In this CX Today interview, Rhys Fisher, Associate Editor at CX Today, speaks with Hannah Deveney, Senior Director of Product Management at Zendesk, about the changing role of voice in AI-powered customer service. As AI agents handle more routine requests, live calls are increasingly reserved for …
Marcus Law speaks with Guy Yaffe, VP of Interaction Recordings at AudioCodes, about the changing enterprise recording market and why native recording alone may not meet the needs of regulated organizations. They explore the difference between convenient recording and compliance-grade recording, inc…
In this CX Today interview, Technology Journalist Nicole Willing speaks with Amit Namjoshi, Executive Director of Technology Consulting at TTEC Digital, about why the EU AI Act should matter to customer experience and contact center leaders, not just legal and compliance teams.
Namjoshi explains wh…
Are your customers getting joined-up conversations, or are they starting from scratch every time they contact your business?In this CX Today interview, Nicole Willing speaks with Karen Krivaa, Chief Marketing Officer at MMDSmart, about why so many businesses are still struggling to turn omnichannel…
Disclaimer: The podcast and artwork embedded on this page are from CXToday.com, which is the property of its owner and not affiliated with or endorsed by Listen Notes, Inc.
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