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ABOUT THIS PODCAST 🔗
Looking to connect with customers on their own terms – before, during, and after a purchase is made? This is the podcast for you! On CX education we cover the birds, bees, and business benefits of creating modern customer experiences. In each episode you’ll hear from the experts – and learn how to create an experience your customers love!
Update frequency:
every 21 days
Average audio length:
40 minutes
English
United States
21 episodes
since Aug. 17, 2022
episodic
LATEST EPISODE 🔗
Episode summary
In this episode of CX Education, host Gwen Lafage engages in a thought-provoking conversation with Kelsey Jones from SAP Emarsys. The discussion centers around the critical topic of customer loyalty in the retail landscape.
Kelsey stresses the importance of understanding different…
PREVIOUS EPISODES 🔗
Episode summaryIn the latest episode of CX Education, host Sunny Dhami sits down with Michael Elschenbroich, the CEO of stylink. Michael shares his intriguing journey, tracing his steps from the early days of founding a digital agency to steering the helm at stylink. His experiences in digital and …
Episode summary In this episode of CX Education, we welcome Craig Temkin, the director of Vendor Operations and Solution Consultants at Solutions by Text. Craig shares his journey from the messaging industry to the fintech space and how he's merging these two passions at Solutions by Text. He …
Episode summary In this episode of CX Education, host Heather Garand sits down with Tara Conway, a seasoned retail professional from Women in Retail Leadership Circle. Tara shares her rich journey in retail, starting from a family business to leading omnichannel transformations. She provides valuab…
Episode summary In this episode of CX Education, Gwen Lafage hosts Robert Galop, Partner at CPaaS Acceleration Alliance and they dive into the transformative power of CPaaS in enhancing customer experience. Robert highlights advancements in AI, particularly in real-time translation and language pro…
Episode summary In this episode, host Gwen Lafage sits down with Cyril Coste, an expert in digital transformation and customer experience in the banking sector, to discuss the challenges and opportunities banks face in today's digital landscape. They dive into the challenges of integrating new…
Episode summary In this episode of CX Education, host Heather Garand has a thought-provoking conversation with Christy Marble from Pantheon. They dive into the current state of digital customer experiences and discuss the importance of meeting expectations. Christy highlights the high stakes of the…
Episode summary In this episode, host Gwen Lafage from Sinch chats with Chad S White from Oracle Marketing Consulting to discuss the importance of an omnichannel marketing approach and its impact on customer experience. Chad emphasizes the importance of breaking down silos between marketing channel…
Episode summary
Contact Center as a Service (CCaaS) is a cloud-based customer service solution providing businesses with features to manage customer interactions. CCaaS solutions typically offer a range of features: including inbound and outbound voice calls, email, chat, and social media support.…
Episode summary
Emotional intelligence is a valuable way to build relationships with employees, increase motivation, and improve performance. But it also significantly boosts the employee experience — directly impacting the customer experience.
In this episode of CX Education, our host Heather Sh…
Disclaimer: The podcast and artwork embedded on this page are from Sinch, which is the property of its owner and not affiliated with or endorsed by Listen Notes, Inc.
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