ABOUT THIS PODCAST 🔗
The Connected Conversations podcast features real conversations with hotel leaders who are sharing bright ideas and effective solutions. You’re a part of our unique community of Crowne Plaza hotel leaders from around the world. The goal of this podcast is simple: We’re making our community stronger...and more connected. In the show, we’re sharing our experiences and best practices, because we have so much in common, and we can all learn from each other.
Hosts:
Update frequency:
every 21 days
Average audio length:
23 minutes
Guest interviews
English
United States
12 episodes
since June 19, 2025
episodic
LATEST EPISODE 🔗
Description
Join Sharon Kilmartin, Regional Director of Operations at IHG, based at the Crowne Plaza® Ravinia (Americas) and Amr Awad, General Manager at Crowne Plaza® Moncton Downtown in New Brunswick, Canada as well as Ken Knight, General Manager at Crowne Plaza® Knoxville Downtown University in…
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Search past episodes of Connected Conversations.
PREVIOUS EPISODES 🔗
Description
Join Sharon Kilmartin, Regional Director of Operations at IHG, based at the Crowne Plaza® Ravinia (Americas) and Sandra Dias, Director General at Crowne Plaza® Madrid as well as Yvonne Hyde, Regional Operations Manager, Crowne Plaza® East Midlands Airport, as they discuss cultivating …
Description
Join Sharon Kilmartin, Regional Director of Operations at IHG, based at the Crowne Plaza® Ravinia (Americas) and Maurice Janssen, GM of the Crowne Plaza® Budapest as they discuss Creative Problem Handling and what that looks like in their hotels.
Resources:
IHG Problem Handling
Course…
Description
Join Sharon Kilmartin, Regional Director of Operations at IHG, based at the Crowne Plaza® Ravinia (Americas) as she discusses best practices related to recruiting, hiring, and retaining talent with Nic DiLillo, Vice President of Hospitality Relations Playhouse Square & Crowne Plaza …
Description
Join Kristin Klebanov, Vice President of Loyalty Strategy & Performance at IHG, Sharon Kilmartin, Regional Director of Operations at IHG, based at the Crowne Plaza® Ravinia (Americas), and Raffi Torikian, General Manager at Crowne Plaza® Dubai Marina as they discuss Loyalty, Enrollm…
Description
Join Kristin Klebanov, Vice President of Loyalty Strategy & Performance at IHG, Sharon Kilmartin, Regional Director of Operations at IHG, based at the Crowne Plaza® Ravinia (Americas), and Raffi Torikian, General Manager at Crowne Plaza® Dubai Marina as they discuss Loyalty, Enrollm…
Description
Join Kristin Klebanov, Vice President of Loyalty Strategy & Performance at IHG, Sharon Kilmartin, Regional Director of Operations at IHG, based at the Crowne Plaza® Ravinia (Americas), and Raffi Torikian, General Manager at Crowne Plaza® Dubai Marina as they discuss Loyalty, Enrollm…
Description
Join Sharon Kilmartin, Regional Director of Operations at IHG, based at the Crowne Plaza® Ravinia (Americas) as she discusses brand differentiators and what that means for our employees and guests. She speaks with Akemi Shapiro, Director of Sales and Marketing at Crowne Plaza® Ventura B…
Description
Join Sharon Kilmartin, Regional Director of Operations at IHG, based at the Crowne Plaza® Ravinia (Americas) as she discusses brand differentiators and what that means for our employees and guests. She speaks with Akemi Shapiro, Director of Sales and Marketing at Crowne Plaza Ventura® B…
Description
Join Sharon Kilmartin, Regional Director of Operations at IHG, based at the Crowne Plaza® Ravinia (Americas) as she discusses brand differentiators and what that means for our employees and guests. She speaks with Akemi Shapiro, Director of Sales and Marketing at Crowne Plaza® Ventura B…
Disclaimer: The podcast and artwork embedded on this page are from Crowne Plaza, which is the property of its owner and not affiliated with or endorsed by Listen Notes, Inc.
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