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ABOUT THIS PODCAST 🔗
Welcome to "Bring Your Own Chair" a CX Accelerator podcast! This is a resource by the CX professional for the CX professional to accelerate your career journey on a fulfilling path.
Update frequency:
monthly
Average audio length:
39 minutes
Guest interviews
English
United States
9 episodes
since June 2, 2023
episodic
LATEST EPISODE 🔗
Michael Mattson - Leading Cultural Change as a Middle Manager.
Hi there and welcome to bring your own chair. I'm Sally Mildren, your host. I'm the CEO of
Clarity PX.
I love this work of customer experience and today you're in for a treat. We're talking today with
Michael Matson, who is a consumer…
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Search past episodes of Bring Your Own Chair: A CX Accelerator Podcast.
PREVIOUS EPISODES 🔗
"I think you just throw out that playbook and you try to innovate around what is reality." If you are ready to do BIG things with your Customer Experience in 2024 this conversation is for you! Sally Mildren, Jeannie Walters, and Kiki Chocklett form a dynamic team ready to challenge the status quo a…
CXA Podcast, Ep 7 - Lynn Hunsaker
Hello and welcome to bring your own chair. A podcast by the cx accelerator community It's a
non profit that is set up and designed to help cx professionals At any stage of their career to
grow to expand and be at the top of their game.
I'm sally mildren your host I…
Join Justin and Sally for a "CX Wake Up Call!" It's never been more important for CX professionals to demonstrate strategic value. From education, to inspiration, to elevating our metrics....this episode will tell you how to do it!
Show Links:
Join CX Accelerator: https://www.cxaccelerator.com/community
Udemy Course: https://www.udemy.com/course/introduction-to-enterprise-service-management/
Matt Linkedin: https://www.linkedin.com/in/mattberan/ Ticket Volume Podcast: https://ticketvolume.com/
How Can you Create a Case for CX
1. finding a sponsor and gathering a team that is cross-functional, but that is bought in is
important.
2. You get that buy-in by building a burning platform where you can use analytics to demonstrate
the potential value of the work.
a. LTV – Lifetime value
b. One I…
Six Key Leadership Principles:
1. Have confidence and humility
2. Focus on results and relationships
3. Focus on MIT (Most Important Thing) - strategically, initiative, activities, daily behaviors
people are going to do?
4. Communicating Consistently - communicate the MIT five times in five diff wa…
Episode Links:
Show Links:
http://jennydempsey.com/
Jenny's Training Course: https://www.udemy.com/course/customer-service-best-practices-for-beginners/?referralCode=A048E9000E78912E2B39
https://www.cxaccelerator.com/community
Welcome to the inaugural episode of "Bring Your Own Chair" a CX Accelerator podcast! This is a resource by the CX professional for the CX professional to accelerate your career journey on a fulfilling path.
In this episode Sally is ordained as host and unpacks the "bring your own chair metaphor" w…
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Disclaimer: The podcast and artwork embedded on this page are from Nate Brown, Sally Mildren, Matt Beran, which is the property of its owner and not affiliated with or endorsed by Listen Notes, Inc.
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