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ABOUT THIS PODCAST 🔗
When business changes, it challenges us – and necessarily so. This podcast sets out to see what success looks like when innovative minds rise to new challenges and excel in the face of change. Each episode, hear true stories from the professionals, leaders, and forward-thinkers who have looked past the traditional and into the transformative as they discuss the most pressing topics in business today.
Update frequency:
every 12 days
Average audio length:
23 minutes
English
United States
45 episodes
since Feb. 26, 2021
episodic
LATEST EPISODE 🔗
Between advanced AI-driven solutions, low-code capabilities, and self-service options, there are plenty of new customer service technologies to be excited about. But striking the right balance between your existing tech stack and the latest advancements could mean the difference between high custo…
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PREVIOUS EPISODES 🔗
Healthcare makes a huge difference in people’s lives – and so should its customer service. Customer-centric service that better cares for policyholders, doesn’t waste their time, and gives them more options can all add up to greater satisfaction and – with the right technology – even identifying sy…
As the options in customer service expand, opening self-service channels through email, text, and web, it might seem like the role of the service agent is becoming less necessary. Think again. According to customer experience strategist Adam Toporek and customer service expert Nate Brown, the value…
Let’s face it: Customer service is going through an overhaul. The days of sidelining real human needs and playing catch-up to the latest advancements in service technology are over. Listen as Jeannie Walters, a customer service expert and consultant, dives deep into how far service has come and whe…
Blockchain. NFTs. The Metaverse. There’s a good chance you’ve heard these terms thrown around recently – and for good reason. These all make up what is quickly becoming Web 3.0, a more immersive, community-centric internet where you can build and sell in entirely new ways. Listen as Emily Rose Dall…
Customers are sick of old marketing strategies. And today’s best marketers aren’t just telling customers they care—they’re putting their MarTech where their mouth is. Join Tara DeZao, Director of Product Marketing in AdTech and MarTech at Pegasystems, and award-winning inclusive marketing consultan…
Reaching core customers in the fastest, most effective way, is the goal. Using personalized marketing experiences through automation is how you’ll get there. Join Founder and CEO of Black Girl Digital, LaToya Shambo, and Director of Content and Web Strategy at Vendavo, Morgan Short as they unpack h…
Modern marketing leaves little to chance. It’s evolved to utilize data-driven targeting to know precisely what people want. And that evolution is ongoing. Join managing directors David Steuer and Jeremy Woodlee from Accenture as they discuss where MarTech is taking the industry.
Key Takeaways: …
Operational problems aren’t going anywhere; they’re growing. How can leaders keep loyal talent motivated when the dreaded skills gap keeps evolving? Juggling employee development and making a profit, while also doing good is no easy task. Yael Kaufmann, co-founder, and COO of LearnIn, Bob Chapman, …
2020 made us realize that challenges bigger than we ever expected could happen at any moment. So how do we ensure we’re prepared for whatever environmental threats may impact how we do business in the future? Listen as Richard Seline, co-founder of the Resilience Innovation Hub, talks about the imp…
Disclaimer: The podcast and artwork embedded on this page are from Pegasystems, which is the property of its owner and not affiliated with or endorsed by Listen Notes, Inc.
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‐ Albert "Llamacorn" Einstein
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