ABOUT THIS PODCAST 🔗
Beyond Quality makes the case that quality isn't a department, a program, or a checklist, it's a reflection of how an organization shows up and behaves under pressure. Hosted by Rex Wallace, with a rotating co-host from the RWC team each episode, the show brings in industry experts to go above, below, beside, and beyond quality to discover what's actually driving it across organizations, teams, and industries.
Hosts:
Update frequency:
every 33 days
Average audio length:
47 minutes
Guest interviews
English
United States
7 episodes
since Feb. 19, 2026
episodic
LATEST EPISODE 🔗
Health plans are suing CMS, cut points keep moving, and the 2027 landscape is shrinking. Here's what Stars leaders should actually do in Q4.Rex Wallace is joined by RWC's Angelo Rexach and Jenn Kerfoot, President and COO of Duos, for a state-of-Stars conversation heading into the fourth q…
PREVIOUS EPISODES 🔗
A health plan CFO on why your quality budget keeps getting cut, and how to actually win it back.
Anna Mateja, Chief Financial Officer of Community Health Choice, joins Rex Wallace and co-host Paige Caprara to break down the financial backdrop facing health plans in 2026: margin compression, members…
Every health plan and provider is investing in a better experience — so why does healthcare still feel so disconnected to the person living it?
In this episode of Beyond Quality, Rex Wallace is joined by three leaders who spend their days inside that gap: Heidi Salerno of Rex Wallace Consulting, Ja…
Health literacy is not a soft skill. It's a quality infrastructure issue.You've invested in an outreach vendor. You've built the workflows. You've rewritten the scripts twice. None of it matters if the member on the other end of the phone doesn't understand what they'r…
In this episode of Beyond Quality, host Rex Wallace and this episode's co-host Laurie Call welcome Dr. Matt Poepsel, PhD, Vice President & Godfather of Talent Optimization at The Predictive Index, to explore why every business problem is, at its core, a people problem. The conversation unp…
What if quality wasn't just a department but the entire operating strategy of your organization? In this episode, host Rex Wallace sits down with improvement scientist and author Dr. Dave Williams and co-host Ryan Bernstein to explore how healthcare organizations can move beyond project-level …
In the first episode of Beyond Quality, host Rex Wallace and co-host Nate Lucena welcome actuary Eve Anderson, Director of Actuarial Services at Zing Health, for a candid conversation about quality as a financial strategy in Medicare Advantage. Eve unpacks the difficult cycle smaller MA plans face,…
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Disclaimer: The podcast and artwork embedded on this page are from Rex Wallace, which is the property of its owner and not affiliated with or endorsed by Listen Notes, Inc.
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