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O TYM PODKAŚCIE 🔗
TP Talks Podcast provides insightful and educational digital transformation content to inspire ideas and keep you updated on the latest CX and Business Services industry topics, solutions, and trends - featuring leading Industry thought leaders. Whether it's solutions like customer service, sales, digital automation, back-office, or delivery models like work-at-home, we have you covered!
Częstotliwość aktualizacji:
monthly
Średnia długość dźwięku:
22 minutes
Język angielski
Stany Zjednoczone
40 odcinków
od 18 stycznia 2021
episodic
NAJNOWSZY ODCINEK 🔗
The customer acquisition and sales landscape has evolved faster than ever before, and we are in a different selling market than we were in 2021 or 2022.
" How can we do more with less and stay relevant" is becoming a hot topic for organizations of all sizes. With innovative approaches to this chan…
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POPRZEDNIE ODCINKI 🔗
Few conversations about the future of the contact center downplay economic wariness – and few sectors have more cause for concern than collections.
Combining insolvencies with a rapidly increasing cost of living, potential job losses, rising interest rates, and consumer over-commitments, financial…
In this podcast, we dive deeper into the qualities and skills required to be an effective sales leader. We will share plenty of do's and don'ts along with several best practices to create a long-lasting impression on your customers.
Speakers:
Jacci Grilllo-Noto - Director of Sales Northeast with …
As the technology in the healthcare space is constantly evolving, we talk about our Top 5 Predictions in the Healthcare Industry in 2023 with Pranam Ben, Founder & CEO at The Garage and Himadri Sarkar, EVP and Global Head of Consulting at Teleperformance. Pranam and Himadri discuss the growing …
Marriott's success comes from its first core value: Putting People First. As the world's largest hospitality company, Marriott's transformation journey is centered around its people. Customers now increasingly expect the contact center to handle complex interactions with an aura of empathy, critica…
Live selling and video-based content are becoming a key part of many industries. The retail industry was in the midst of transformation well before the pandemic. Customers were already craving more engaging online shopping experiences—and the pandemic only accelerated this, with an astonishing 75% …
While the Healthcare landscape has already shifted dramatically, healthcare providers have had to rapidly adapt to the fast-evolving needs of patients. Whilst the nature of healthcare delivery has transformed drastically in the last six months, the end goal for providers remains – to provide the be…
Luxury CX is still in its infancy, simply because it's exclusive. Employees working for luxury brands invest all their efforts in customer satisfaction. They are focused on positioning the product, building trust, and ensuring customers feel comfortable through the entire buyer journey. It's a comm…
In a recent McKinsey publication "The Future of CX", they surveyed 260 CX leaders from US-based companies of all sizes and found only 13% of CX leaders were confident that their organization can take action on CX issues in near real-time. With the world slowly opening, the biggest question CX leade…
The evolution of performance analytics will come with the transformation of artificial intelligence (AI), predictive and prescriptive analytics, and machine learning. In this podcast, Steve and Kurt will focus on next-generation performance analytics. They will help analyze the primary drivers of p…
Zastrzeżenie: Podcast i grafika osadzone na tej stronie pochodzą z Teleperformance, który jest własnością jego właściciela i nie jest powiązany ani wspierany przez Listen Notes, Inc.
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