O TYM PODKAŚCIE 🔗
News and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.
Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team.
Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk.
Prowadzący:
Częstotliwość aktualizacji:
every 3 days
Średnia długość dźwięku:
19 minutes
Wywiady gościnne
Język angielski
Zjednoczone Królestwo
558 odcinków
od 18 grudnia 2020
episodic
AUDIENCE OF THIS PODCAST 🔗
~88.66% of listeners are from United States.
🇺🇸
US
88.66%
🇵🇭
PH
2.95%
🇲🇽
MX
1.47%
🇵🇹
PT
1.47%
🇦🇺
AU
0.98%
🇧🇷
BR
0.98%
🇵🇪
PE
0.49%
🇬🇧
GB
0.49%
🇫🇷
FR
0.49%
🇮🇶
IQ
0.49%
🇨🇦
CA
0.49%
🇩🇪
DE
0.49%
🇮🇳
IN
0.49%
Others
0.06%
* Data source: directly measured on Listen Notes. w czasie rzeczywistym
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POPRZEDNIE ODCINKI 🔗
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Are contact center buyers still using yesterday’s criteria to make tomorrow’s technology decisions?In this CX Today interview, Rob Wilkinson speaks with Keith Dawson, Research Director at ISG, about what contact center leaders should prioritize in 2026 as artificial intelligence, automation, analyt…
In this CX Today interview, Rhys Fisher, Associate Editor at CX Today, speaks with Hannah Deveney, Senior Director of Product Management at Zendesk, about the changing role of voice in AI-powered customer service. As AI agents handle more routine requests, live calls are increasingly reserved for …
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