OM DENNE PODKAST 🔗
Join us as we dive deep into the world of CX and Channel Performance with industry experts and practitioners. Each episode of The Experience Perspective offers practical advice and insights for measuring, managing, and designing exceptional customer experiences. Whether you're in mystery shopping, channel optimisation, or passionate about understanding customer journeys, this podcast is your go-to resource for driving business success through customer-centricity. Subscribe now and elevate your game!
Questions/Comments: ExperiencePerspective@Ipsos.com
www.ipsos.com
Questions/Comments: ExperiencePerspective@Ipsos.com
www.ipsos.com
Verter:
Opdateringsfrekvens:
every 18 days
Gjennomsnittlig lydlængde:
31 minutes
Engelsk
USA
104 episoder
siden 16. april 2020
episodic
AUDIENCE OF THIS PODCAST 🔗
~81.15% of listeners are from United States.
🇺🇸
US
81.15%
🇦🇺
AU
3.84%
🇬🇧
GB
3.46%
🇫🇷
FR
3.07%
🇵🇭
PH
1.92%
🇲🇽
MX
1.15%
🇸🇬
SG
0.76%
🇧🇷
BR
0.76%
🇲🇦
MA
0.76%
🇭🇺
HU
0.76%
🇧🇪
BE
0.38%
🇰🇪
KE
0.38%
🇨🇦
CA
0.38%
🇵🇰
PK
0.38%
🇹🇭
TH
0.38%
🇳🇱
NL
0.38%
Others
0.09%
* Data source: directly measured on Listen Notes. i sanntid
NYESTE EPISODE 🔗
In a world shaped by economic uncertainty, rapid technological change and shifting employee expectations, what does commitment really look like at work today?
In this episode of The Experience Perspective, Emily Cooke, Director in Ipsos’ Global Employee Experience practice is joined by James Tarbit…
SØK BLANT TIDLIGERE EPISODER
Søk etter gamle episoder av The Experience Perspective: An Ipsos Podcast.
SISTE EPISODER 🔗
In this episode of Ipsos Experience Perspective, Helen Bywater-Smith is joined by Oliver Sweet, Head of Ethnography at Ipsos and author of The Rules That Make Us: How Culture Shapes the Way We Act, Think, Believe and Buy. Together, they explore a question that sits at the heart of both customer and…
Join Bhavna Sawnani as she explores the critical role of internal communications in shaping the employee experience with Tsara Smith, Senior Consultant in the Internal Communications team at Ipsos UK.
In a world of hybrid working, constant change and information overload, simply communicating more …
We regularly update our phones, laptops and software to keep pace with changing demands. Yet many organisations are still trying to deliver customer experiences using operating systems designed for a different era.
As customer expectations evolve and organisations progress in their customer experie…
Join Bhavna Sawnani as she explores the realities of generations in the workplace with Emily Cooke, Director in the Global Employee Experience team at Ipsos.
As workplaces become increasingly age-diverse, it can be tempting to explain differences in employee expectations, behaviours and experiences…
In this episode of The Experience Perspective, host Helen Bywater-Smith, Global Head of CX Advisory at Ipsos, is joined by Andrea Marsales, Associate Vice President, Client Experience Practices at TD Bank, and Mario Caceres, Client Partner at Ipsos Canada, for a conversation on the evolving role of…
In this episode, host Helen Bywater-Smith sits down with two leading experts to explore an underutilized yet deeply powerful sensory touchpoint: scent.
• Dan Terry Jacobson, Founder of Oola Lab, a craft neuroscent studio that designs fragrances to influence mood, cognition, and emotional balance. …
Join Bhavna Sawnani in conversation with James Tarbit, Ipsos’ Global Head of Employee Experience, as they explore how organisations can elevate their employee listening strategies and move beyond simply measuring engagement.
James reflects on how listening has evolved from the traditional annual en…
In this enlightening podcast episode join host Rob Rose as he talks with Andrew Firth, Head of Advisory and Analytics at Ipsos Channel Performance UK, to delve into the critical elements to consider when designing an effective mystery shopping programme.
The conversation emphasises the importance…
In this thought-provoking episode of The Experience Perspective, host Helen Bywater-Smith sits down with Sue Phillips, Ipsos's Global Lead for ESG, and James Bland, Commercial Director for Travel, Hospitality and Leisure, to explore the critical intersection of Environmental, Social and Governance …
Ansvarsfraskrivelse: Podkasten og kunstværket, det finnes indlejret på denne siden, er fra Ipsos, som tilhører dens eier og ikke er tilknyttet eller godkjent av Listen Notes, Inc.
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