Listen Score
LS 28
Global Rank
TOP 10%

MENGENAI PODCAST INI 🔗

Kekerapan kemas kini:
every 12 days
Purata panjang audio:
23 minutes
Bahasa Inggeris
Amerika Syarikat
45 episod
sejak 26 Feb 2021
episodic

EPISOD TERKINI 🔗

Between advanced AI-driven solutions, low-code capabilities, and self-service options, there are plenty of new customer service technologies to be excited about. But striking the right balance between your existing tech stack and the latest advancements could mean the difference between high cu ...

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Cari episod lepas bagi Bold stories. Future focused..

EPISOD SEBELUMNYA

Healthcare makes a huge difference in people’s lives – and so should its customer service. Customer-centric service that better cares for policyholders, doesn’t waste their time, and gives them more options can all add up to greater satisfaction and – with the right technology – even identifying ...
As the options in customer service expand, opening self-service channels through email, text, and web, it might seem like the role of the service agent is becoming less necessary. Think again. According to customer experience strategist Adam Toporek and customer service expert Nate Brown, the va ...
Let’s face it: Customer service is going through an overhaul. The days of sidelining real human needs and playing catch-up to the latest advancements in service technology are over. Listen as Jeannie Walters, a customer service expert and consultant, dives deep into how far service has come and ...
Blockchain. NFTs. The Metaverse. There’s a good chance you’ve heard these terms thrown around recently – and for good reason. These all make up what is quickly becoming Web 3.0, a more immersive, community-centric internet where you can build and sell in entirely new ways. Listen as Emily Rose D ...
Customers are sick of old marketing strategies. And today’s best marketers aren’t just telling customers they care—they’re putting their MarTech where their mouth is. Join Tara DeZao, Director of Product Marketing in AdTech and MarTech at Pegasystems, and award-winning inclusive marketing consul ...
Reaching core customers in the fastest, most effective way, is the goal. Using personalized marketing experiences through automation is how you’ll get there. Join Founder and CEO of Black Girl Digital, LaToya Shambo, and Director of Content and Web Strategy at Vendavo, Morgan Short as they unpac ...
Modern marketing leaves little to chance. It’s evolved to utilize data-driven targeting to know precisely what people want. And that evolution is ongoing. Join managing directors David Steuer and Jeremy Woodlee from Accenture as they discuss where MarTech is taking the industry.   Key Takeaway ...
Operational problems aren’t going anywhere; they’re growing. How can leaders keep loyal talent motivated when the dreaded skills gap keeps evolving? Juggling employee development and making a profit, while also doing good is no easy task. Yael Kaufmann, co-founder, and COO of LearnIn, Bob Chapma ...
2020 made us realize that challenges bigger than we ever expected could happen at any moment. So how do we ensure we’re prepared for whatever environmental threats may impact how we do business in the future? Listen as Richard Seline, co-founder of the Resilience Innovation Hub, talks about the ...
Penafian: Podcast dan karya seni yang dibenamkan pada halaman ini adalah daripada Pegasystems, yang merupakan hak milik pemiliknya dan tidak bergabung dengan atau disokong oleh Listen Notes, Inc.