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Utility Wisdom is a podcast from Conservice covering the issues shaping utility management and property operations today.
Episodes explore industry updates, regulatory changes, and practical topics that affect how the housing sector operates and evolves.
The show features perspectives from across the industry to help teams stay informed and prepared for what's changing.
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Who manages the utilities at a senior living community? Often, it’s a business manager or bookkeeper who is also juggling resident enrollment, retention, and day-to-day community operations.
Lauren Howard sits down with Justin Brady to explore why that model becomes harder to sustain as senior livi…
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In this episode of Utility Wisdom, Michelle Winters, Vice President of Sustainability Sales at Conservice, sits down with Brett Kraus, Senior Legal Counsel, to break down the latest developments shaping sustainability and compliance. They discuss California’s climate disclosure laws, the evolving r…
Choosing between RUBS and submetering isn't always straightforward. In this episode, Lauren B. breaks down the differences between these two utility billing methods, including where each works best, how state regulations can shape your options, and the key questions to ask before deciding what's ri…
At Apartmentalize 2026, one message rose above the AI hype: technology only delivers value when it's backed by strong operations and human expertise. In this episode, William Bailey recaps the biggest conversations from NAA, including where AI is creating real impact, why clean data and well-design…
Conservice's Lauren Howard sits down with National Apartment Association President and CEO Bob Pinnegar to discuss the current state of the rental housing industry. From supply and affordability challenges to evolving regulations, consumer expectations, and the role of advocacy, Bob shares his pers…
How did managed utility services become an essential part of multifamily operations? In this episode of Utility Wisdom, Lauren Howard sits down with industry veteran Jerry Davis to explore the history of utility management, the industry's shift away from in-house processes, and the lessons learned …
In this episode of Utility Wisdom, we break down the 8 key climate hazards impacting multifamily real estate—from rising heat and heavy precipitation to floods, wildfires, and coastal risk. Learn how to distinguish between gradual operational stress and high-impact events, and why not all risks car…
The ROAD to Housing Act aims to tackle affordability, but will it actually lead to more housing?
In this episode of Utility Wisdom, we explore what’s inside the bill, how it could impact housing supply, and why capital, policy, and execution all play a role in what ultimately gets built.
In this episode of Utility Wisdom, we unpack Vacant Cost Recovery (VCR) and how billing gaps from delayed service transfers or early disconnects can quietly erode NOI. Learn how to spot recoverable charges, avoid “vacant theft,” and use automation to catch issues early.
If you’re not actively manag…
Senior living teams are built around care, not administration. This Utility Wisdom episode looks at how utilities quietly add operational strain in senior living communities and what a more structured approach can change.
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