이 팟캐스트 소개 🔗
Taking Customer Support to the Top.
Hannah Steiman, President of Peak Support, interviews CX industry leaders to discuss how to achieve success in an ever-changing market.
진행자:
업데이트 빈도:
every 43 days
평균 오디오 길이:
32 minutes
게스트 인터뷰
영어
미국
에피소드 15 개
2022년 2월 17일부터
episodic
최신 에피소드 🔗
Welcome to The Peak Experience—the podcast from Peak Support, where we dive deep into the strategies that make exceptional customer experiences a reality. In this episode, Peak Support’s President, Hannah Steiman, is joined by Samantha Kane, Senior Manager of Vendor Operations at Grow Therapy. Toge…
이전 에피소드 🔗
Welcome to The Peak Experience—the podcast from Peak Support, where we dive deep into the strategies that make exceptional customer experiences a reality. In this episode, Peak Support’s President, Hannah Steiman, is joined by Stacy Justino, Product Support Manager at PetDesk and formerly Customer …
How do you handle massive player volumes during game launches? How do you ensure VIP players feel truly valued?In this episode of The Peak Experience, Hannah Steiman, President of Peak Support, sits down with Stacy Justino, former Senior Manager of Customer Support at Big Fish Games, to explore the…
In the latest episode of The Peak Experience, Hannah Steiman is joined by Louella Alagan, Training and Quality Director at Peak Support to dive deep into the art of critical thinking in customer service. They discuss how traditional approaches to training often miss the mark by focusing solely on p…
Building trust isn’t just a buzzword—it’s the real deal for Direct-to-Consumer or DTC brands. 🎧 In our latest episode, Michael Bair, Founder of Bair Consulting and former head of CX at FIGS, dives into how Direct-to-Consumers companies can leverage direct relationships to build unshakable trust and…
In the podcast, Ismail Salhi, Co-founder and CEO of Wild Grain, emphasized the significance of prioritizing customer experience in their business. He explained that the main differentiator for online brands is the customer experience they provide, and that building trust over time ultimately leads …
Tune into "The Peak Experience" Episode 5 featuring Grady Ward, where we delve into the critical topic of designing your product with trust and safety at the forefront. In this insightful discussion, Grady shares his expertise on the importance of integrating robust trust and safety featu…
Welcome to Peak Experience! Join Hannah Steiman, President of Peak Support, as she chats with Val Amato, Associate Director of Customer Support at Embark. Discover how Embark slashed chat volumes by 75% with proactive chat, driving sales and enhancing customer satisfaction. Tune in to learn how we’…
Embark, a provider of pet DNA testing kits in the eCommerce industry, was seeking ways to reduce costs while maintaining an exceptional customer experience. Embark has been a Peak Support client since 2020, with 15 agents in the Philippines providing email and live chat support, regularly achievin…
Declan Ivory, VP of Customer Support at Intercom (a Peak Support partner), implemented Fin, their in-house AI tool, to understand the complete customer experience journey. They’ve improved the journey by keeping their knowledge base up to date, improving chatbot resolution rate, and optimizing the …
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