이 팟캐스트 소개 🔗
Ever slam zero to get past a shitty customer service robot? What’s with that? We’re a couple of outsiders turned insiders relaying findings from the frontlines and unpacking what it all really means. We talk with some of the most brilliant minds across industries to bring listeners insights, laughs, and a whole lot more.
Flip CEO Brian Schiff and CMO James Gilbert chat with seriously brilliant (and kickass) guest-experts to relay frontline findings around the bridge between tech and the human touch.
From moments of experience that make an impact—across technology, brands, and industries—to the cultural moments that change us as people, no topic is off the table.
업데이트 빈도:
weekly
평균 오디오 길이:
36 minutes
영어
미국
에피소드 67 개
2022년 6월 1일부터
episodic
최신 에피소드 🔗
We’re hearing a lot these days about finding “that perfect balance” when it comes to AI and humans… and it’s for good reason! We’re at a crossroads of sorts, and it pays to be especially mindful about our strategies moving forward.
It’s something Mike Vroom, Senior Director of Customer Service at U…
이전 에피소드 🔗
AI’s evolution is set to warp speed these days, with piles of possibilities for transforming customer service. The trick? Keeping all those AI trends balanced with the timeless power of the human touch.
It’s something Maciek Ciolek, CPTO and Co-Founder of Zowie, has some incredible insights a…
Gotta’ say - we’re pretty lucky to get to chat with some of the most brilliant folks from around the globe here on Spamming Zero.
This week, that’s Lamees Butt - SVP of Global Alliances and Channels at Zoovu. She brings some fresh perspective on the keys to success in E-Comm, and we’re super …
Truth: Frontline Workers are the heart of an organization. And y’all - they know a thing or two about what your customers are saying.
So, it makes sense to both listen to them and to focus on helping them succeed in whatever ways possible. Right?
It’s something that Chris Wallace, Co-Fo…
This week’s ep is all about branding. And, right now there’s no 2 better brains to pick on the subject than Blake Pinsker & Torii Rowe - the power partnership behind DREAMLABS. Take in their top tips - this week, on Flip CX's Spamming Zero podcast.
What’s Covered?
The power of a data-dri…
Let’s talk retention strategy. When it comes to bringing customers back again (and again and again), what exactly is the secret?
Neal Goyal, Enterprise Team Lead at Tapcart, has some thoughts on that. And he generously shares them - this week, on Flip CX’s Spamming Zero podcast.
What’s …
Blink, and the world of E-Comm has evolved. Marketplaces have emerged as a transformative force - something Industry Leader Joanna McKenna has some fantastic insights around. She shares them this week, on Flip CX’s Spamming Zero podcast.
What’s Covered?
The challenges E-Commerce companies fa…
We’re officially at episode 60 of Spamming Zero! (cue the disco ball ;))
So, we brought in extra special guest Chuck Rinker of PRSONAS, who dropped incredible insights around some of our favorite topics. Namely:
The intersection of human and digital communication
The power of emotional conne…
We interrupt your regularly scheduled Spamming Zero content to bring you… something a little different :)
James Gilbert, podcast host and CMO at Flip CX shares some of the exciting details of the first ever Back To The Customer (B2C) Awards - currently underway.
Hosted by Flip—in partnership …
When you think of AI, “empathy” might not be the first word that pops into your head. Our guest this week is on a mission to change that.
Lisa Popovici is Co-founder and CMO at Siena AI, and a huge believer in the combined power of humans and AI. She shares some fantastic insights—and a whole…
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giants.
‐ Isaac "Llamacorn" Newton
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