이 팟캐스트 소개 🔗
Welcome to Spa Insider, the podcast for spa professionals who want to grow, connect, and thrive. Hosted by Universal Companies—trusted by spas from the Ritz-Carlton to independent practitioners—we share tips, tools, and expert advice to support your day-to-day and long-term success. Whether you’re new or seasoned, you’ll find helpful insights in every episode.
진행자:
업데이트 빈도:
weekly
평균 오디오 길이:
21 minutes
게스트 인터뷰
영어
미국
에피소드 19 개
2025년 9월 19일부터
episodic
최신 에피소드 🔗
What does longevity actually mean for the traditional spa?
Nancy Griffin has spent more than three decades in the spa and wellness industry and countless hours speaking with leading voices in aging and longevity.
In this episode of Spa Insider, she joins John Cowan to explore how spas can particip…
이전 에피소드 🔗
What happens after esthetics school?
That was one of the biggest themes in my conversation with Joanne Berry, founder of Wellness Education Hub.
Joanne trained in the UK, where her education included both aesthetics and massage, and she has spent more than three decades teaching spa professionals a…
Every business has a story, but the strongest ones do more than tell it. They bring it to life through their culture, decisions, leadership, and the experiences they create for both employees and guests.
In this episode of Spa Insider, John Cowan sits down with Patrick Huey, Director of Operations,…
Great service is expected. The real question is what makes your spa meaningfully different.
In this episode, John Cowan speaks with Catherine Warren, Vice President at Arch Amenities Group, who oversees Forbes Five-Star training across more than 80 luxury spa properties.
Catherine breaks down what …
When I first started researching Michael Tompkins, I couldn't stop reading.
His career has taken him from registered nurse to massage therapist, from helping shape Canyon Ranch's approach to health and wellness to serving as CEO of Miraval Resorts, Chairman of the International Spa Association (ISP…
In this episode of Spa Insider, John sits down with Jeremy McCarthy, CEO of Leisure Alchemy, former Group Director of Spa & Wellness at Mandarin Oriental Hotel Group, and author of The Psychology of Spas & Wellbeing, to explore the science behind exceptional guest experiences.
Drawing on de…
What separates an exceptional spa from an average one?
In this episode of Spa Insider, John Cowan sits down with Ginger McLean, Executive Director of Spa & Wellness at Revival Spa at Renault Winery Resort, to explore the leadership principles behind unforgettable guest experiences and high-perf…
In this episode of Spa Insider, host John Cowan sits down with Mary Bemis, founder of Insider's Guide to Spas, co-founder of Organic Spa Magazine, and the launch editor of American Spa Magazine. Having spent nearly three decades documenting the evolution of the spa industry, Mary offers a thoughtfu…
Are spas leaving money on the table without realizing it?
In this episode of Spa Insider, host John Cowan sits down with Frank Pitsikalis, CMO and SVP of Product Strategy at Agilysys and founder of ResortSuite and to explore the hidden opportunities that can dramatically improve spa profitability, …
What does it mean to create wellness for all?
We explored that question on this episode with Jean-Guy de Gabriac, founder of World Wellness Weekend, who shares his vision for making wellness more accessible, inclusive, and impactful for people around the world.
Jean-Guy explains how World Wellness …
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