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Grab a seat and Let's Talk About CX 🎙️
This is your go-to podcast for expert insights, real-world experiences, and game-changing strategies in Customer Experience (CX)! Join LTVplus as we dive into conversations with industry leaders, CX professionals, and special guests to explore the trends, challenges, and best practices that shape outstanding customer experiences.
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업데이트 빈도:
every 13 hours
평균 오디오 길이:
29 minutes
게스트 인터뷰
영어
미국
에피소드 8 개
2026년 5월 29일부터
episodic
최신 에피소드 🔗
If you've ever wondered what intentional customer experience for a beauty brand should look like, you'll love this episode of the Let's Talk About CX podcast! 🤩We sat down with good friends and clients of LTVplus, RoC Skincare, to discuss modern beauty standards and how they turn customers' expecta…
이전 에피소드 🔗
Most auto shops handle customer service as an afterthought. Total Recon Auto decided to make it their competitive advantage 🏆Total Recon Auto Center is one of the top Tesla-approved collision repair facilities in the US. They are the biggest Tesla reconditioning facility in Maryland, with a flagshi…
Customer experience can make or break your e-commerce brand in 2026. But most businesses don’t have a support problem; they have a foundation problem.In this episode of Let’s Talk About CX, we break down the core support foundations, AI systems, and operational strategies that power seamless custom…
POV: It’s Q4, and your e-commerce business is about to be hard-launched into peak season 😤With Black Friday, Cyber Monday, and the holiday sales rush approaching, this is typically the most demanding business period of the year. Business owners must be intentional about early preparation to set the…
Scaling your eCommerce brand without the right systems is like stepping on the gas with no steering wheel (you'll get the pun at 11:08 😅).In this candid fireside chat, our VP of Revenue, Tshili Khupe, and Growth Manager, Atiya Brown, unpack the systems, roles, and routines you need to build before …
For CX, quality assurance (QA) isn’t just about checking boxes; it consistently drives customer satisfaction and growth! 🌟
In this episode of Let's Talk About CX, we explore the vital role of QA in customer experience and the outsourcing ecosystem with Donovan Lopez, a Senior Quality Analyst at LT…
🚀 In this episode of Let’s Talk About CX, we’re joined by Joed Aquino, Head of Business Technology Solutions at LTVplus! He shares how automation is transforming customer experience for our clients and internal processes — from predictive personalization to AI-powered recruitment!Starting as a part…
🚀 Welcome to the first-ever Let's Talk About CX podcast episode!In this special launch, we sit down with Vianca Umali Nepomuceno, Senior Team Lead at LTVplus, to uncover the secrets of exceptional Customer Experience management—from building strong client relationships to motivating teams for succe…
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