이 팟캐스트 소개 🔗
Hello, hospitality stars! I'm Adele Gutman, a 40-year veteran of the hospitality industry and the creator of The Five-star Review System. Welcome to Get Great Guest Reviews!
I created this show not only for hotel owners and hospitality leaders but for all explorers of Hospitality excellence. Those who are always ready to reach for the stars when it comes to inspiring five-star reviews, and inspiring happiness from guests, customers, members, residents, patients, and of course our own team members.
Online reviews have changed the way people make buying decisions, and this is especially true when it comes to travel and experiences. To be financially successful, we need to fully utilize and empower the collective intelligence of every team member. We need to find ways our team can stay inspired and grow every day. And, we need to break down the silos between sales, marketing, revenue, and guest experience and operations. Only by working as one team, focused on an inspirational vision of the positive impact we can make in the lives of our guests, our team members, and in our communities. We can build the brand reputation and loyalty that creates fans and draws in new customers like a magnet.
Each week, we will examine new mindsets, tools, tactics, and strategies to create a work culture we dream of, building loyalty and elevating the perceived value of our experiences.
You don't have to be a five-star hotel to deliver five-star experiences and inspire five-star reviews.
Don't let mixed reviews be an obstacle to profitability. There is no revenue optimization without reputation optimization.
So, let's reach for the stars! Please join me on a journey, of caring, collaboration, and continuous improvement, as we all learn how to master how to Get Great Guest Reviews.
For more free resources, including complete show notes, please visit www.AdeleGutman.com/getgreatreviews
I created this show not only for hotel owners and hospitality leaders but for all explorers of Hospitality excellence. Those who are always ready to reach for the stars when it comes to inspiring five-star reviews, and inspiring happiness from guests, customers, members, residents, patients, and of course our own team members.
Online reviews have changed the way people make buying decisions, and this is especially true when it comes to travel and experiences. To be financially successful, we need to fully utilize and empower the collective intelligence of every team member. We need to find ways our team can stay inspired and grow every day. And, we need to break down the silos between sales, marketing, revenue, and guest experience and operations. Only by working as one team, focused on an inspirational vision of the positive impact we can make in the lives of our guests, our team members, and in our communities. We can build the brand reputation and loyalty that creates fans and draws in new customers like a magnet.
Each week, we will examine new mindsets, tools, tactics, and strategies to create a work culture we dream of, building loyalty and elevating the perceived value of our experiences.
You don't have to be a five-star hotel to deliver five-star experiences and inspire five-star reviews.
Don't let mixed reviews be an obstacle to profitability. There is no revenue optimization without reputation optimization.
So, let's reach for the stars! Please join me on a journey, of caring, collaboration, and continuous improvement, as we all learn how to master how to Get Great Guest Reviews.
For more free resources, including complete show notes, please visit www.AdeleGutman.com/getgreatreviews
진행자:
업데이트 빈도:
every 26 days
평균 오디오 길이:
31 minutes
게스트 인터뷰
스폰서 있음
영어
미국
에피소드 36 개
2022년 1월 30일부터
episodic
최신 에피소드 🔗
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면책 조항: 이 페이지에 포함된 팟캐스트와 작품은 Adele Gutman에서 가져온 것입니다. 이 팟캐스트는 소유자의 재산이며 Listen Notes, Inc.와 제휴하거나 보증하지 않습니다.
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