DevOps Diaries

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Agentic change for Salesforce, from Gearset.Jack sits down with Florence and Katharine, Commercial Operations Analysts who look after Gearset's internal Salesforce org, to talk about what's changed since they started building directly with Gearset's newly released agent, Cam. Florenc…

Salesforce DevOps doesn't have to be difficult. Patrick Müeller joins Jack on DevOps Diaries to discuss why. They get into why implementing a Salesforce DevOps tool is the easy part compared to getting a whole team on board, why admins are understandably terrified of version control and Salesf…

Claudia shares her three-step playbook for starting your Agentforce journey on solid ground.Think Agentforce is the hard part? For most teams, it's the warm-up act. Jack sits down with Claudia McPhail, a seven-year Gearset veteran who's gone from customer support engineer to Product Manag…

If you've ever wondered why a project you worked incredibly hard on didn't land the way you hoped, this one's for you.Dan's whole career has been shaped trying to solve one of the biggest challenges in the Salesforce ecosystem: organisations pour blood, sweat and tears into Sale…

Jack sits down with Denise Carbone, two-decade Salesforce veteran, MVP, co-leader of the Chicago Admin User Group, and Director of Delivery at ImagineCRM. Denise has seen more of this ecosystem than almost anyone. From the pre-Trailhead days of learning through user groups, to the Lightning migrati…

Jack sits down with Tapan Patel, Gearset DevOps Leader for 2026 and DevOps Lead for the Salesforce practice at Braze, a publicly traded omnichannel platform where every change management decision is subject to SOX audit scrutiny. Tapan brings a rare blend of project delivery experience, release man…

Tune in to hear everything from why data projects are chronically underestimated at the exec level, to what a proper data strategy actually looks like when you strip away the buzzwords. Mike gets practical on data migrations, data cleanup, and the hidden gotchas that trip teams up when they start h…

With agentic AI reshaping what it means to work in Salesforce, Mike Gerholdt makes a compelling case for why the role of a Salesforce Admin isn't shrinking, but shifting. The value was never really in the buttons Salesforce admins click, but in the judgments they make.Jack chats to Mike about …

After 70 episodes, Jack finally gets Gearset's CPO and co-founder Matt Dickens! The conversation goes deep on what it means to build something people want to use, as well as why most teams, whether they're building product or building on Salesforce, are asking the wrong questions. Matt sh…