このポッドキャストについて 🔗
Get comfy. It's time for "SaaS Therapy," with industry veterans Todd Kirk and Casey Trujillo – the podcast for customer-facing teams in SaaS. Casey and Todd leverage their experience working between software vendors and their clients to help you master your SaaS customer relationships. They dig into the complexities of client relationships, offer expert insights, and share proven strategies for overcoming common challenges. It's not just a podcast—it's a masterclass in nurturing and enhancing your SaaS customer connections.
更新頻度:
weekly
平均音声長:
37 minutes
ゲストインタビュー
英語
アメリカ合衆国
157 エピソード
2024年2月12日から
episodic
最新エピソード 🔗
SummaryIn this episode, Chris LaDolce shares insights on how AI is transforming customer education, the enduring principles of instructional design, and practical strategies for integrating AI tools into learning programs. Discover how to stay relevant and effective in a rapidly evolving landscape.…
以前のエピソード 🔗
Summary:
In this episode, Todd and Casey explore how customer education professionals can proactively engage with customers, influence sales, and demonstrate their value within organizations. They share practical strategies for building trust, supporting sales teams, and creating impactful custome…
Summary:
Neel Balar, co-founder of Clueso, shares insights on how AI is transforming content creation and customer education. Discover how to balance human creativity with AI automation to enhance productivity and trust.
Key Topics:
AI as director vs. production crew
Balancing automation and human…
In this episode, Evan Hall discusses the balance between human connection and AI automation in customer onboarding, emphasizing trust, confidence, and strategic use of AI tools. The conversation explores how organizations can leverage AI responsibly while maintaining a human touch.
Key Topics
The …
SummaryIn this episode, Todd Kirk interviews behavioral economist and pricing strategist Eddie (Etionsa Agbonlahor) CEO of Decision Alpha to explore how understanding psychology can transform SaaS pricing strategies. They discuss common pitfalls, effective research methods, and practical tips for s…
In this episode, Christie DeCarolis shares insights on how AI is transforming customer education, emphasizing practical applications, community resources, and cautionary advice for leveraging AI effectively. Christie DeCarolis is a learning experience designer with 10+ years of experience in instru…
Summary
In this episode, Todd Kirk and Casey Trujillo explore innovative strategies for customer education and AI license utilization, emphasizing practical approaches to increase engagement and value realization.
Key Topics
AI proliferation and costs
Customer education strategies
Microlearning fo…
Summary
In this episode, Casey Trujillo interviews Julie Whitten about the critical role of change management and internal communications in successful software implementation and organizational change. They explore frameworks, best practices, and the importance of understanding the human side of …
Summary
In this episode, Todd Kirk chats with Dan Braithwaite about the evolving landscape of customer training, emphasizing the importance of live training, engagement strategies, and long-term program design to maximize impact.
Key Topics
The resurgence of live training and its benefits
Strateg…
Summary
In this episode, Langley Barth shares insights on how to effectively engage with customers, gather valuable feedback, and build trust to improve product and customer success strategies. Discover practical tips on starting conversations, overcoming fears, and leveraging AI for customer insig…
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