INFORMAZIONI SU QUESTO PODCAST 🔗
CX Decoded is our semi-monthly podcast designed to deliver insight from leaders in the customer experience and marketing industries.
Each episode is designed to help you better understand the customer experience and the value it can add to your customers' lives.
Each episode is designed to help you better understand the customer experience and the value it can add to your customers' lives.
Conduttori:
Frequenza di aggiornamento:
every 9 days
Durata media dell'audio:
34 minutes
Interviste agli ospiti
Ha degli sponsor
Inglese
Stati Uniti
93 episodi
da 09 Febbraio 2021
episodic
ULTIMO EPISODIO 🔗
Farah Ahmed started on the phones 25 years ago. Today he's director of sales and CX transformation at StorageVault, where nine voice AI agents resolve simple calls and route customers in hard life transitions to human advisors. He explains why a clean knowledge base got StorageVault from contract t…
CERCA TRA GLI EPISODI PASSATI
Cerca gli episodi passati di CX Decoded By CMSWire.
EPISODI PRECEDENTI 🔗
PayNearMe CMO Anne Hay explains why she judges events by who her team spends time with rather than how many leads they collect, how to earn a spot on a buyer's shortlist and why curiosity is a marketer's most important skill.
Jeremy Cohen, manager of fan development and insights for the Buffalo Sabres, explains how AI analysis of more than 40,000 fan comments, monthly focus groups and street-level listening during a playoff run shaped real investments in the Sabres fan experience.
Suzie Dieth, VP and Chief Experience Officer at NRG and CMSWire's 2026 CX Leader of the Year, joins CX Decoded to trace nearly 21 years of building a CX program from scratch — from contact center roots to AI-driven insight at scale.
Three competing CDP vendors — Tealium, Treasure AI and Databricks — join CX Decoded for an unusually candid panel on real-time activation, the orchestration layer and why trust may be the category's next real fight.
Jorge Camargo, Head of Digital Platforms at Bank of America, joins CX Decoded to discuss the eight-year evolution of Erica, the bank's AI assistant — covering scale, personalization, compliance and what's next as generative AI reshapes client expectations.
Clarks' Mario Protano joins CX Decoded to unpack how AI is reshaping product discovery, why brand mentions are replacing clicks as a success metric, and how the 200-year-old footwear brand is rebuilding its affiliate and attribution strategy around a messier customer journey.
Jessica Herring, VP of Member Experience at Loyalty Credit Union, joins CX Decoded to talk AI chatbot design, member trust, and why she skipped the NPS score entirely.
Justin Racine, chief digital officer at Geriatric Medical & Surgical Supply, joins CX Decoded to explain why B2B buyers are more emotional than the industry assumes — and why fixing employee experience matters just as much as fixing the customer journey.
Dexian CMO Kip Havel joins CX Decoded to talk about the expanding scope of the marketing job — from rebrand strategy to AI skepticism to why customer feedback nobody asked for is often the most valuable data a company has.
Dichiarazione di non responsabilità: Il podcast e la grafica incorporati in questa pagina provengono da Dom Nicastro, che è di proprietà del suo proprietario e non è affiliato o approvato da Listen Notes, Inc.
MOTORE DI RICERCA PODCAST
Puoi utilizzare il nostro sito Web per cercare podcast3,820,628ed episodi195,237,931per persone, luoghi o argomenti.
If I have seen further than others, it is by listening to podcasts and standing upon the shoulders of
giants.
‐ Isaac "Llamacorn" Newton
CERCA TRA GLI EPISODI PASSATI
Cerca gli episodi passati di CX Decoded By CMSWire.
RIVENDICA QUESTO PODCAST
Why to claim podcasts?
If you are a podcaster, the best way to manage your podcasts on Listen Notes is by claiming your Listen Notes
podcast pages.
It is a great, free way to engage the podcast community and increase the visibility of your podcasts.
After claiming your Listen Notes podcast pages, you will be able to:
✓
Manually refresh the RSS feed to sync up
✓
Get a verified badge (
✓
) alongside with your podcast name on Listen Notes
✓
Post annunci economici for sponsorship,
guests, co-hosts,
cross-promotion...
✓
Respond to listener comments on Listen Notes
✓
Use speech-to-text techniques to transcribe your show and
edit transcripts
✓
Improve the presence of your podcasts, e.g., self-service
intervista a un podcaster...
✓
If you share your Listen Notes page and at-mention @ListenNotes
on X (formerly Twitter),
il nostro account ufficiale X (in precedenza Twitter) will retweet to promote
your show to our followers.
Coming soon:
◯ Self-service promotion on Listen Notes
◯ Track your podcast stats on Listen
Notes, e.g., listens, page
views...
◯ Manage episodes
MODIFICA
Grazie, ci hai aiutato a mantenere aggiornato il database dei podcast.
